The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Database and Exadata stack  and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query,  Query tuning, Storage,  ASM, Security, Networking, Storage and Linux operating system. The Engineer should have good hands on experience on Linux, Unix and/or Solaris platforms.  The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert  in Oracle Database, Exadata and Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. 

Technical Skills:

The main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database/Exadata) requiring a high level of technical expertise.

Extensive knowledge and solid troubleshooting experience in all areas of Oracle database technology. Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and RecoveryExperience in one or more of the following technical areas is a plus: Oracle Security products, Oracle Golden Gate, Exadata, Super Cluster, ZFS, ZDLRA. Oracle Exadata - Database Machine Administration (DMA). Oracle Exadata - implementation / configuration. Oracle Exadata - full stack patching. Good knowledge and technical experience on ZDLRA, ILOM, Hardware/DIMM replacement activities. Good Experience in Oracle GoldenGate & troubleshooting skills. General Oracle Database Administration tasks. Experience in database upgrades, migrations, installations and patching Good knowledge and experience on Oracle Database Backup and Recovery (RMAN). Experience on Oracle Database High Availability, Real Application Clusters (RAC). Implementation and Maintenance of Oracle Database Disaster Recovery, Data Guard. Expertise in Oracle Database Performance Tuning. Oracle Enterprise Manager - Cloud Control / Grid Control. Good understanding of Server, Storage, Networking infrastructure. Good understanding of Linux Server operating system, including scripting and troubleshooting. Strong Communication, presentation, facilitation and influencing skills. Ability to quickly learn and understand application of new technologies. Ability to quickly grasp complex technical issues Willingness to work in shifts and on weekends Great problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction. Will have strong customer-centricity mindset and the passion to work in Service Support line of business including to provide preventive support and proactive advice Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical time zone.

Preferred Qualifications:

Bachelor's degree in Computer Science, Information Technology, related filed or equivalent. More than 6 years of experience as an Oracle database Administrator or Exadata Administrator. Relevant certifications in Oracle Database, Exadata and Oracle Cloud Infrastructure are a plus. Excellent written and spoken Portuguese and English communication skills. Candidate will be working remotely with high-profile customers around the world.

Career Level - IC4