**Additional Information** **Job Number** 25071079 **Job Category** Golf, Fitness, & Entertainment **Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica, 50104VIEW ON MAP (https://www.google.com/maps?q=Nekajui%20a%20Ritz-Carlton%20Reserve%2C%20End%20of%20the%20253%20National%20Route%2C%20Peninsula%20Papagayo%2C%20Liberia%2C%20Guanacaste%2C%20Costa%20Rica%2C%2050104) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management POSITION SUMMARY Washing, mopping, and cleaning the pool deck and beach area; promote a fun and relaxing environment for guests in all recreational activities and areas, expressing an optimistic and enthusiastic attitude; observe activity at the recreational facility and respond appropriately in accordance with local operating procedures in the event of an emergency; promote the rules and regulations of the recreational facility; be aware of potential situations where guests are unable to safely participate in an activity and report to the supervisor or manager; providing assistance to injured guests until the arrival of emergency medical services; obtain, fold and stack towels, lounge chairs, umbrellas and tables according to the company's procedures. Serve food, dishes, and alcoholic beverages to guests, give recommendations, and answer menu questions; communicate to the F&B service and kitchen about menu-related queries, wait times, re-cooking orders, and product availability; Bring additional requirements for meals, allergies, dietary needs, and special requests to the kitchen. Report accidents, injuries, and unsafe working conditions to the manager; completing safety training and certifications; follow company policies and procedures; ensure that the uniform and personal appearance are clean and professional; maintain the confidentiality of information; protect the company's assets; welcome and recognize all guests according to company standards; anticipate and address guest service needs; help people with disabilities; genuinely thank guests; speak to others using clear and professional language; develop and maintain positive working relationships; meet quality assurance expectations and standards; read and visually verify information in a variety of formats; inspect tools, equipment, or machines visually to identify defects; entering and locating work-related information using computers and/or point-of-sale systems; moving, lifting, carrying, pushing and placing objects weighing up to 20 kilos without assistance; grasping, turning, and manipulating objects of different sizes and weights, requiring fine motor skills and hand-eye coordination; moving on inclined, irregular or slippery surfaces, as well as going up and down stairs and/or service ramps; stretch your hand above your head and below your knees; perform other reasonable job duties as requested. CRITICAL TASKS Recreation, Communication and Coordination + Promote a fun and relaxing environment for guests in all recreational activities and areas by expressing an optimistic and enthusiastic attitude. Equipment & Supplies + Obtain the required amount of towels, utensils, and blockers based on expected daily needs, transport them to the work area (gym, locker room, swimming pool, beach, tennis court), and fold and stack according to company procedures, including lounge chairs, tables, umbrellas, coolers, and stations. Pool and Beach Area Maintenance + Clean the pool deck and beach area. Install umbrellas on the beach, move lounge chairs, tables and gas stations, and clean the beach area. + Notify management of maintenance repair issues. Guest Relations + Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. + Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes. + Address guest service needs in a professional, positive, and timely manner. + Thanking guests with genuine appreciation and providing an affectionate farewell. + Assist other employees in ensuring adequate coverage and prompt guest service. + Anticipate guest service needs, asking questions to better understand their needs and acting accordingly whenever possible. + Provide assistance to individuals with disabilities, including visual, auditory, or physical assistance within established guidelines. + Engage guests in a conversation about their stay, property amenities, and area attractions/offerings. General Food & Beverage Services + Respond to questions about menu selections, consulting with the Kitchen whenever further clarification is needed. + Take orders for drinks and food, making sure you have knowledge about allergens. + Report any incidents and accidents of employees, guests and/or suppliers to the Security and Loss Prevention Management at the time of the incident and/or accident. + Assist your department and other departments when necessary to ensure optimal service to guests and customers, always acting under the parameters of the brand's service. + Communicate news and information of all kinds to the manager/supervisor, documenting the relevant information in the appropriate department. Communication + Speak with guests and co-workers using clear, appropriate, and professional language. Working with Others + Support all co-workers and treat them with dignity and respect. + Develop and maintain positive and productive working relationships with other employees and departments. + Handle sensitive matters with employees and/or guests with tact, respect, diplomacy, and confidentiality. Quality Assurance/Quality Improvement + Meet quality assurance expectations and standards. Safety + Follow company and department safety policies and procedures to promote a clean and safe environment. + Report work-related accidents or other injuries immediately after they occur to the manager/supervisor. + Complete appropriate safety training and certifications to perform job duties. + Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). + Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. + Identify and correct unsafe procedures or working conditions and/or report them to management and Loss Prevention personnel. + Stay aware of suspicious activity and report any such activity to a manager/supervisor. + Wear proper equipment, as well as relevant personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Policies and Procedures + Follow company and department policies and procedures. + Protect the privacy of guests and co-workers. + Protect the company's tools, equipment, machines, or other assets in accordance with established policies and procedures. + Ensure uniform, name tags, and personal appearance are clean, sanitary, professional, and comply with company policies and procedures. + Maintain the confidentiality of proprietary materials and information. + Perform other reasonable job duties as requested. Physical Tasks + Read and visually verify information in a variety of formats (e.g., fine print). + Visually inspect tools, equipment, or machines to identify defects. + Enter and locate work-related information using computers and/or point-of-sale systems. + Move, lift, carry, push, pull and place objects that weigh less than or equal to 20 kilos. + Grasping, turning, and manipulating objects of different sizes and weights, which requires fine motor skills and hand-eye coordination. + Moving on inclined, uneven, or slippery surfaces. + Going up and down stairs and/or service ramps. + Stretching your hand above your head and below your knees, including bending, twisting, pulling, and bending. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.