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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Policy Account Resolution

 Complete payment requisitions and ensure that supporting documentation complies with company processes and standards and submit to Senior for approval .Attend to account queries in compliance with company standards.Attend to general office administration in compliance with departmental requirements.Process debit and credit  production write offs on a daily basis as per mandate.Ensure all refunds have been processed and send for approval on a daily basis.Follow up on commitments to make interim payment arrangements with Distribution, Brokers and Clients.Timeously and continuously follow up on all unallocated cash with no supporting premium with Credit Control thereby ensuring cash clearing through raising of premium or refund back to the broker within a period not exceeding 60 days.Report on all outstanding and completed account queries daily to SeniorTimeously and continuously escalating to the Senior where no feedback is received on outstanding Premium Due List items.Timeously initiate cancellation process for outstanding premium in excess of 60 days on annual policiesFollow a thorough premium collection process before initiating the cancellation process.Timeously and accurately Identify, investigate and resolve all premium discrepancies within mandate

Ensure all outstanding queries are followed up daily/weekly to ensure timeous resolution

Assist in performing reconciliations on policies.Timeously and accurately resolve policy accounts queries

Additional tasks

Pilot new projectsAssist Senior to Achieve Departmental Goals    Assist with IT testing requirements (generally on weekends)Perform ad hoc duties in the department upon request.Compile ad-hoc reports when required.Assists in internal and external audits.Facilitate and service to resolve policy account queries with internal and external stakeholders.

Experience, knowledge & skills required.]

Grade 12 essentialDiploma or Bachelor’s degree in commerce/accounting preferred.3 years’ experience in Credit Control or Underwriting role.TIA system experience compulsoryGood analytical and problem-solving skills.Good interpersonal and client relationship skills.Good communication skills (both verbal and written)Proven ability to work independently and proactively.Proven ability to suggest working solutions to a problem.Extensive knowledge and experience using the Microsoft Office suite,

Perform professional accounting work, including compilation, consolidation, and analysis of financial data. The role requires an understanding of accounting fundamentals and principles, as well as experience in bookkeeping. Responsibilities may include any or all of the following: ledgers and preparation of journal entries, fixed asset or inventory accounting, preparation of trial balance or financial statements, cost accounting, bank account reconciliation.

ResponsibilitiesFinancial Management and Control

Track progress against budgets within established finance systems, and report variances to more senior colleagues.

Data Collection and Analysis

Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Data Management

Help others get the most out of data management systems by providing support and advice.

Insights and Reporting

Extract and combine data to generate standard reports.

Document Preparation

Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.

Information and Business Advice

Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.

Financial Policies, Guidelines, and Protocols

Assist with the development and delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Budget Management, Computer Literacy, Database Reporting, Data Classification, Data Compilation, Data Controls, Data Encoding, Data Modeling, Document Management, Financial Auditing, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

Business InsightCollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityFinancial AcumenManages ComplexityOptimizes Work Processes

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

19 March 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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