• Exemplary customer focus with awareness of the criticality of the Clinical trials Data Privacy Guidance’s.

• Proactively engage with Business Partners within Pharma/MedTech and other groups to ensure continued success and support of payment process.

• Deliver exemplary service by promptly addressing payment-related inquiries and issues, maintaining a high level of satisfaction among external stakeholders.

• Actively provide knowledge transfer and information sharing with all business partners on all aspects of the payment process.

• Escalate any concern timely and to the appropriate channels, according to the business impact.

• Support and assist the Payments Team on country/regional/global enhancement opportunities and efficiencies.

• Ensure startup activities for new studies are prepared accurately and timely as per regional/country requirements.

• Payment request is performed on time and accurately according to the agreed frequency as outlined in the CTA.

• For all payments, track communications and approvals in the appropriate systems.

• Ensure payment metrics and required actions are aligned with agreed targets/goals.

• Conduct regular interim and final reconciliations for all payments.

• Take ownership of the end-to-end payment coordination and execution activities for all studies assigned.

• Maintain audit readiness and ensure compliance for applicable requirements.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com