Malaysia
3 days ago
Payable Escalation Analyst
About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

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We actively encourage individuals from all walks of life, regardless of age, race, gender, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

Job Responsibilities:

\n\n Deliver the processes in scope to the agreed business requirements.\nManage and respond to escalations related to procure to pay scope of activities for the respective countries. This includes handling internal/external queries, reconciling vendor statements of account etc.\nAddress and resolve queries and escalations from the countries on a timely basis with minimized financial risk.\nManage the performance of shared service centers on their delivery of daily activities.\nConduct assigned controls on a day-to-day basis, to create and store evidence as per Group/Division ICS policy.\nProvide regular updates to their Team Lead on process completion and any escalations.\nSupport the Team Lead in performing root cause analysis and implement preventive controls for the identified escalations/process issues/performance failure.\nRegular engagement with country teams and shared services on inputs and outputs for the completion of common processes.\nProvide input into the continuous improvement agenda by providing documented ideas to improve quality and efficiency.\nRemain up to date and comply with relevant policies, controls, thresholds, and standard operating procedures, including support documentation on work instruction.\nSupport the Team Lead and Business Process Owners (process specialists) to embed process changes, improvements and address any gap.\nRequirements

Requirements:

\n\nBachelor’s Degree in Accounting, Finance, or related field.\nMinimum 1 year relevant experience in related field.\n Basic knowledge and experience of PTP processes.\nProficient in MS Office, especially MS Excel, PowerPoint, and Word.\n
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