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About this opportunity

We are now looking for a Packet Core Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

 You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently. 

 

What you will do  

Customer Issue handling for fault isolation and timely resolutionHandling of dedicated support including Emergency/critical situations Drive and conclude the Root Cause analysis Working with Customer operations team during potential activities including update/upgrade and new deploymentsAssisting Service Delivery Manager during Operational governance meetingsKnowledge transfer, documentation and information sharing.
 

You will bring
 

Min. bachelor’s degree in engineering or equivalentDomain experience: (Packet core) at least 7-8 years. Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)Very good understanding of Cloud technology and infrastructure KnowledgeGood Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)Excellent IP backgroundMPBN KnowledgeVery good knowledge of LinuxNegotiation & argumentation skillsPlanning & organizing skillsDelivering results & meeting customer expectationsPresentation & communication skillWorking with peopleAdditional RequirementsExcellent social and interpersonal skillsResponsive and result oriented.You will be perseverant, as well as open minded, with a passion to win.

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

 

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: South Africa (ZA) || Woodmead

Req ID: 764739