About Hyatt

Since 1957, our colleagues and our guests have been at the heart of our business and helped us become one of the best, and fastest growing hospitality brands in the world. The addition of new hotels, brands, and business lines can open the door for exciting career and countless growth opportunities. It's not every day you get to be a part of a team that's making travel more human. Here, everyone's role matters and it is our shared belief that hospitality is more than just a job – it's a career for people who care.

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

“Care ConnectsUs” is our guiding principle

It’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower.It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

What you can expect

Complimentary and discounted accommodation at Hyatt properties worldwide Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development. Above award wages. Access to our employee assistance program. Being part of a diverse and inclusive team, passionate about their work.

Discover a careeryou didn't know existed.

About the Role

The Outlets Manager reports to our Assistant Food and Beverage Manager and will oversee our Tea Lounge, Promenade Cafe and Speakers Corner. You will be responsible for managing these outlets as successful independent profit centres, ensuring maximum guest satisfaction consistent with Hyatt International standards.

The Outlets Manager must have strong communication and analytical skills, coupled with a passion for creating positively memorable experiences for a diverse range of clientele. Proven demonstrated ability to successfully market outlets, within a hotel environment, highly regarded.

Some of the responsibilities include:

Building and nurturing positive, professional relationships with both guests and colleagues alike.Developing and implementing strategies to increase sales and profitability, such as upselling techniques or promotional events.Plan flexible rosters, work schedules and assignments based on business levels.Conduct regular department briefings and ensure Food and Beverage associates receive relative communication regarding operations, events and promotionsDeveloping and executing marketing plans to attract customers, including advertising, promotions, and special events.Ensuring venues are prepared for service according to defined standards.Handle guest complaints effectively, ensuring service recoveryHiring, training, scheduling, and supervising team members, including food and beverage attendants, hosts, bartenders, supervisors.Managing budgets for the outlets, monitoring expenses, and maximizing revenue while minimizing costs.Ensuring compliance with health and safety regulations, as well as hotel policies and procedures.

About Hyatt

Since 1957, our colleagues and our guests have been at the heart of our business and helped us become one of the best, and fastest growing hospitality brands in the world. The addition of new hotels, brands, and business lines can open the door for exciting career and countless growth opportunities. It's not every day you get to be a part of a team that's making travel more human. Here, everyone's role matters and it is our shared belief that hospitality is more than just a job – it's a career for people who care.

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

“Care ConnectsUs” is our guiding principle

It’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower.It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

What you can expect

Complimentary and discounted accommodation at Hyatt properties worldwide Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development. Above award wages. Access to our employee assistance program. Being part of a diverse and inclusive team, passionate about their work.

Discover a careeryou didn't know existed.

About the Role

The Outlets Manager reports to our Assistant Food and Beverage Manager and will oversee our Tea Lounge, Promenade Cafe and Speakers Corner. You will be responsible for managing these outlets as successful independent profit centres, ensuring maximum guest satisfaction consistent with Hyatt International standards.

The Outlets Manager must have strong communication and analytical skills, coupled with a passion for creating positively memorable experiences for a diverse range of clientele. Proven demonstrated ability to successfully market outlets, within a hotel environment, highly regarded.

Some of the responsibilities include:

Building and nurturing positive, professional relationships with both guests and colleagues alike.Developing and implementing strategies to increase sales and profitability, such as upselling techniques or promotional events.Plan flexible rosters, work schedules and assignments based on business levels.Conduct regular department briefings and ensure Food and Beverage associates receive relative communication regarding operations, events and promotionsDeveloping and executing marketing plans to attract customers, including advertising, promotions, and special events.Ensuring venues are prepared for service according to defined standards.Handle guest complaints effectively, ensuring service recoveryHiring, training, scheduling, and supervising team members, including food and beverage attendants, hosts, bartenders, supervisors.Managing budgets for the outlets, monitoring expenses, and maximizing revenue while minimizing costs.Ensuring compliance with health and safety regulations, as well as hotel policies and procedures.

A successful candidate will have the following:
• Demonstrated Outlets Management experience in a five star hotel highly regarded
• Wine/beverage knowledge in an upscale environment preferred
• Strong organizational skills, the ability to work with a flexible work schedule, be a team player and a dynamic leader
• Good problem solving, administrative and interpersonal skills
• A valid and current Responsible Service of Alcohol (RSA) certificate

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

If you are looking for a fulfilling career, please apply throughwww.hyatt.jobs

A successful candidate will have the following:
• Demonstrated Outlets Management experience in a five star hotel highly regarded
• Wine/beverage knowledge in an upscale environment preferred
• Strong organizational skills, the ability to work with a flexible work schedule, be a team player and a dynamic leader
• Good problem solving, administrative and interpersonal skills
• A valid and current Responsible Service of Alcohol (RSA) certificate

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

If you are looking for a fulfilling career, please apply throughwww.hyatt.jobs