Outlet Manager (Egyptian Only)

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Egypt - Safaga

Reporting To: Food & Beverage Manager

DescriptionTo produce an outstanding guest experience within the outlet concept by managing a service
team in cooperation with the culinary team. The Restaurant / Outlet Manager provides a
courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski
standards, driving sales and maximises profit.

Key Responsibilities\nAll rules & regulations are strictly adhered to within the hotel, including the hotel’s policy on fire and safety as well as hygiene regulations, including HACCP.\nThe sales are driven to the outlet’s full potential, and that budget is adhered to.\nA High quality of product and service is maintained in the outlet.\nThe outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.\nInnovation and new ideas are fostered, collected, and communicated to the Head of Department.\nThe growth of internal talent within the outlet is successfully implemented.\nSupport and implement new Talent Development initiatives.\nIdentify internal and external talents* that match Kempinski’s DNA values.\nSupport career development by training and assigning multi-tasking.\nGrow talent in order to present candidates in quarterly Talent Transfer Calls. \nGive constant feedback to all employees of the outlet. \nConduct yearly performance appraisals and TTTTs for all employee of the outlet (unless the Head of Department is able to do it), providing feedback on their job performance.\nResponsible to the Head of Department/ Assistant Head of Department.\n Responsible for Assistant Restaurant Manager, Restaurant Supervisor, and Restaurant Head
Waiter / Waitress, Waiter / Waitress, Host / Hostess, Outlet Cashier.\n Set an example by reporting to duty punctually, wearing business attire according to the
hotel's dress code & Kempinski grooming standards, maintaining a high standard of
personal appearance and hygiene at all times.\n Provide a professional and courteous service at all times and ensure that all employees of
The assigned outlet follows the example.\nEnsure that the place of work and the surrounding area are kept clean and organised at all 
times.\nExecute and demand the team to execute the highest level of service and set-up standards
at all times.\n Be knowledgeable of all services and products offered by the hotel.\nUnderstand thoroughly the concept of the outlet and train all employees of the outlet in
regards to the concept.\n Set an example in terms of service, products, and guidance of the team that reflects the
concept.\n Actively participate in menu design in cooperation with the outlet Head Chef and Chef
Sommelier / Sommelier.\n Organise tastings of daily dishes and new menus.\n Know the restaurant scene and gastronomic character of the destination and be
recognized in the market.\n Perform upselling for all items offered by the department assigned, as well as offering
alternatives.\n Be knowledgeable in operating the existing POS system based on the trained responsibilities
level as assigned in the department.\nProduce reports and analyses of the outlet and present the report in the monthly performance
meeting.\n Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality
as well as driving high top-line revenue and profit.\n Assist in the preparation of the outlet’s budget.\nConduct monthly inventory of operating supplies and equipment together with the
stewarding department.\n Obtain an account for the correct settlement of all sales, and be overall responsible for
outlet floats when and as required.\n



Job Requirements\nMinimum of 2 to 3 years of experience in a similar position.\nPreferably in an international, luxury five-star hotel.\nEnglish - excellent communication skills.\nAbility to operate a computer and office equipment.\nExcellent written and verbal communication skills.\nExcellent organizational and time management skills.\n


About KempinskiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.