Order Taker Housekeeping

Department: Housekeeping & Laundry

Employment Type: Permanent - Full Time

Location: Egypt - Safaga

Reporting To: Assistant Executive Housekeeper

DescriptionProvide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, maintaining employee files, and departmental record logs.

Key ResponsibilitiesOVERALL OBJECTIVES
\nThe job of Housekeeping Order Taker is executed satisfactorily when:\nAll administrative and operational housekeeping tasks are managed efficiently.\nKempinski housekeeping standards are strictly monitored and followed.\nLQA (Leading Quality Assurance) audit results are 85% and above.\n
MAIN RESPONSIBILITIES\nMaintain complete knowledge of:\nAll hotel features/services, hours of operation.\nAll hotel room types, numbers/names, layout, appointments, amenities and locations.\nHousekeeping services available for guests. \nAvailable laundry/dry cleaning services and hours of operation.\nMeet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.\nAccess all functions of computer system in accordance with departmental specifications.\nSet up work station with necessary supplies, maintain cleanliness throughout shift.\nLegibly complete requisition for additional supplies/materials and submit to manager.\nMaintain updated resource materials on all vendors and information to accommodate guest inquiries.\nReview designated in-house guest list and be familiar with guests' names and room locations.\nPrint designated reports and distribute accordingly.\nUpdate room status report in accordance with departmental procedures.\nContact floor supervisor to resolve floor discrepant rooms.\nMonitor and track status of out of order rooms; update accordingly.\nPrepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.\nCommunicate departmental and guest needs as they arise with respective Housekeeping personnel.\nDocument pertinent information in departmental log book.\nMaintain security and accurate record of all guest room keys issued to Housekeeping staff.\nIssue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.\nAccommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.\nInventory and management of stock control.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n

Skills, Knowledge and Expertise\nMinimum of 1 to 2 years experience in a similar position.\nPreferably in an international, luxury five-star hotel.\nEnglish - good communication skills.\n


BenefitsFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.