What you'll do

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

 

3+ years implementation experience of Supply Chain Management solutions Experience with multiple SCM applications is a plus – especially  Oracle EBS and Oracle SaaS At least 4 years in implementing SCM SaaS applications Strong functional knowledge of Order to Cash and Procure to Pay business processes Experience in Procurement modules : Self service procurement , Supplier Qualification management , Purchasing , Sourcing , Supplier Portal  Experience in Logistics modules : Inventory , Costing , Order Management , Advanced Pricing ,Manufacturing , Maintenance  Experience in Oracle cloud Supply Chain products - Order Management, Planning and Manufacturing, SLA, Costing, Procurement and Fulfillment Excellent problem solving and analytical skills with quick learning on the job Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified SCM area Able to be engaged in Pre-Sales activities and writing of technical proposals