Key Responsibilities:

Organize and oversee the daily operational tasks of the unit. Develop, train, and motivate team members, ensuring their growth and effective performance. Build strong relationships with management, peers, and clients through effective communication. Identify areas for process improvements and implement solutions to enhance service quality. Ensure optimal scheduling and management of appointments and client engagements. Conduct regular performance evaluations and ensure team compliance with company policies. Engage in client follow-ups, courtesy calls, and maintain communication to enhance relationships. Monitor product availability and ensure efficient use of resources by the team. Ensure timely execution of maintenance and operational supports. Lead and organize training and development initiatives for the team. Collaborate with sales and management on client feedback and operational reports.

Requirements:

Qualifications:

Bachelor's Degree in Business, Management, or a related field. Minimum of 5-7 years of experience in operations management or a similar role. Strong leadership skills and ability to motivate teams. Excellent communication and interpersonal skills. Proficiency in English; knowledge of Arabic is an advantage. Ability to analyze data and implement process improvements. Detail-oriented with strong organizational skills.