**SUMMARY** The Operations Administrator is responsible for working collaboratively with teams from Pearson VUE (VUE) and Evaluation Systems (ES), primarily with operational and program support teams, to ensure key elements of customer service and test administration are delivered effectively and efficiently to candidates. The Operations Administrator provides support to clients and candidates within the test administration workflow, by using our case management system to track and fulfill requests for non-standard testing administrations. This includes shipping materials to test centers and maintaining inventory control. In addition, they will monitor email boxes, generate candidate correspondence and review/report on case reports. **SCOPE AND IMPACT OF JOB** Working directly with internal teams, candidates, and vendors, the Operations Administrator provides high quality customer service, including test administration and alternative testing arrangements support that exceeds candidate and client expectations. **REQUIRED KNOWLEDGE AND EXPERIENCE** **Education and Experience:** Bachelor’s degree or equivalent job experience Some experience in writing business communications required **Skills, Knowledge, and Abilities:** Excellent written and verbal skills Strong organizational skills Time management and multi-tasking skills Effective analytical and follow-through skills Problem solving skills Strong attention to detail Proficient with Microsoft Office Products, including Word and Excel **RESPONSIBILITIES** **Test Administration** Provide support for test administration activities across various Pearson departments, business units, and modes of testing. This includes shipping specialized equipment and materials to test centers; tracking the return of materials and results to the office; facilitating training/oversight of tests that contain an interview component. . Generate and review reports to identify test administration-related trends and take necessary steps to address/resolve areas of concern Assist with specialized test administrations Create and monitor specialized plans for custom-test delivery – including world languages. Other duties as assigned **Alternative Testing Arrangements** Work with various VUE and ES internal teams to research and resolve candidate issues or test event irregularities Support test related fulfillment needs - preparing, posting and/or shipping materials to test sites; - includes tracking receipt and return of those materials and results. Provide customer support as needed Other duties as assigned **WORK ENVIRONMENT AND CONDITIONS** A remote work environment must be private and distraction free. High Speed Internet required and provided by the individual. Travel requirements: Hybrid position; must have reliable transportation Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is $18 per hour. This position is eligible to participate in an annual incentive program, and information on benefits offered is here. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** CUSTOMER SERVICE **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME **Workplace Type:** Remote **Req ID:** 18796