NAIROBI, KEN
37 days ago
Operations Supervisor
**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. + D1 administration- Add equipment installed into D1 system + Provide customers with work order related to the calls logged. + Source for WCS suppliers, raise LPOs and purchase requisitions. + Contracts administration + Service Delivery operations administration- ensure all engineers in all regions have office supplies in regional offices, taxi transportation, working vehicles etc + vehicle fleet administration – follow up with leased vehicles suppliers to ensure vehicles are serviced on schedule; manage WCS vehicle roster + Travel admin- make flights arrangements for all WCS engineers and staff, hotel bookings and airport transfer arrangements + Contracts administration – prepare contracts for renewal or negotiations with the customers and annual maintenance schedules and follow up to ensure they are signed and returned for invoicing purposes. + Prepare documents required for raising invoices for ATM maintenance on a quarterly basis. + Prepare documents necessary for raising T&M (time and material) invoices on a daily basis + Prepare schedules for T&M e.g weekend repairs and mileage for customers’ approval and invoicing purpose. + Forward quotations for T&M activities such as ATM movements, cassettes recalibration, software reinstallations and follow up on LPOs + Liase with ATM movers and customers to ensure equipment relocation is successful + Coordinate internal meetings on a monthly basis + Process CEs standby report for payment + Update EPV on a monthly basis with installed ATMs, equipment out of warranty and remove decommissioned ATMs + Send customer reports regarding all incidents logged and closure details on a monthly basis. + Filing all engineers’ activity reports for reference purposes. Organize regular ATMS hardware and software training for all CEs and orientation for new CEs Offers of employment are conditional upon passage of screening criteria applicable to the job. **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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