We are looking for an enthusiastic and experienced Operations Manager to join a boutique lifestyle hotel in the heart of Rome. This is a hands-on leadership role combining daily operations, people management, and strategic thinking — perfect for someone who thrives in dynamic, design-led hospitality environments.

What you'll be doing:

Lead your team with a people-first approach, fostering development through coaching, feedback, and by setting a strong example.

Ensure smooth day-to-day operations, creating efficient shift plans and workflows while always seeking opportunities to optimize.

Be present on the floor — run briefings, oversee service, and take part in key operational moments to guarantee an exceptional guest experience.

Uphold brand and quality standards across all touchpoints, contributing to a consistent and elevated atmosphere throughout the property.

Support recruitment and training of team members, helping build a high-performing and motivated hospitality team.

Oversee administrative processes including monthly reporting, invoicing, payroll prep, and inventory/order management.

Monitor compliance with health & safety regulations, including HACCP, fire safety, and general operational policies.

Take ownership of guest feedback and experience, handling any issues with care and delivering creative, solution-oriented responses.

Who you are:

You have a background in hospitality or business management, paired with solid experience in operational leadership roles.

You've worked in boutique hotels, lifestyle concepts, or upscale restaurants, and understand the rhythm and expectations of the segment.

You’re confident with POS/PMS systems and basic business metrics.

You lead by example, balancing structure and empathy, and know how to get the best from your team.

You’re fluent in both Italian and English, and have excellent communication skills that allow you to engage with both guests and staff.

You're a hands-on problem solver with a guest-focused mindset and an eye for operational detail.

What’s on offer:

A creative, fast-paced, and forward-thinking hospitality environment. You'll have room to grow, shape your role, and truly make an impact — both on the guest experience and on the evolution of the hotel itself.