As a NCS and Operations Engineer in Nokia's Hamilton team, you will be the local Subject Matter Expert (SME) for the Nokia Container Solution, providing advanced L2 technical support to our NZ customer. You'll work within a dynamic, innovative team committed to optimizing network performance and service delivery. The work environment is collaborative and inclusive, where your contributions will enhance support tools and frameworks. You'll engage closely with Automation specialists and OSS Engineers, focusing on problem management, process automation scripting, and supporting local infrastructure. This role offers the opportunity to tackle complex technical challenges while directly impacting service excellence in the telecommunications sector, all within an exciting, cloud-native transformation context. Join us, and be part of a community that embraces disruption and pushes the limits of what's possible.

You have:

Bachelor's degree in engineering, telecommunications, or software developmentKnowledge and experience with containerization and related support toolsProficiency in Node.js, REST API, JavaScript UX/UI design, and MS-SQL or similar databasesNew Zealand citizenship, residency, or work visa, with familiarity in New Zealand telecommunications industry

It would be nice if you also had:

Advanced presentation skills tailored for technical audiencesExperience in complex support fault management for network solutionsBackground in process automation scriptingPrevious experience in tool software development

 

Serve as the local Subject Matter Expert (SME) for the Nokia Container Solution (NCS) project, providing Level 2 support to a New Zealand customer.Deliver advanced technical support and fault management for complex issues related to NCS, ensuring optimal network performance.Collaborate with Automation Specialists and OSS Engineers to develop and enhance tools and frameworks for improved service delivery.Implement process automation through scripting to streamline operations and reduce manual effort.Address both physical and logical infrastructure support for the NCS, ensuring seamless integration and functionality.Engage in problem management initiatives to proactively identify and resolve recurring issues within the NCS environment.Communicate technical concepts and insights effectively to diverse audiences, fostering understanding and alignment.Contribute to knowledge sharing within the Hamilton team, driving innovation and continuous improvement in network operations.