Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Operational execution specialist within the multi-disciplinary Payment, Card and Product back office Team.

This includes operational support for Mastercard and Paymentology

Key Result Areas

Manage relationship with internal stakeholders that touches card Manage relationship with external suppliers Be well informed on new digital payment solutions Second line support to customer queries for card transactions Card and chargeback processing reconciliations Investigation and resolving of all unreconciled items Remediations (investigate and resolve) on behalf of customers and/or on behalf of the bank in terms of card authorisations for declined transactions Card related queries and remediations (investigate and resolve)   Product support in terms of fees, interest and rate calculations and exceptions Card related processing exceptions and disputes Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks) Operations reporting daily and monthly management reports Participation in all internal and external audit reviews Trouble shooting and incident management resolution Training support to first-line customer service team Ensure all operational processes and execution are compliant with industry regulations 

Role Requirements

We are looking for a smart, energetic, experienced and dynamic achiever who take initiative and ownership, and who thrive on constant challenges and high-speed change. 

Education and Experience  

Tertiary qualification - Degree NQF7 or above in financial, business, science or engineering) Minimum 5 years’ work experience in card operational related roles A good understanding of the technology and commercials that support Card Comprehensive knowledge of card payment systems Working operational experience with Mastercard and/or Paymentology will be an advantage 

Knowledge and Skills 

Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams Financial and accounting knowledge – understanding basic financial accounting and financial principles Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS) 

Personal Attributes 

Independent self-starter who also works well in a team-environment Advanced written and verbal communication skills, able to translate payment concepts into general business concepts. Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic. Be Sharp, Analytical and thoughtful. High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously. Should be able to work in flexible environment and setup for hybrid working. Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented. Flexible and an ability to deal with ambiguity and continuous change Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements 

Skills

Action Planning, Analytical Thinking, Computer Literacy, Current State Assessment, Data Compilation, Data Interpretations, Data Management, Data Modeling, Digital Literacy, Document Management, Evaluating Information, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications

Competencies

CollaboratesCourageEnsures AccountabilityFinancial AcumenInstills TrustManages ComplexityOptimizes Work ProcessesOrganizational Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

15 May 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!