Experience: 5+ years

Language: Fluency in Spanish and English is required - Portuguese is a differential

Job Description:

Oracle is making huge global investments to deliver the most open, secure, reliable and transformative Cloud platform to help our customers through their generational shift to the cloud. We are reengineering our vast array of software and hardware assets and retooling our sales and engineering practices. With Oracle’s deeply innovative culture, unique track record of delivering most popular software platforms and its unparalleled ability to maintain a pulse of the enterprise customers – we are the only company on the planet that is delivering the most compelling services at every layer of the cloud.

Inside Oracle – we are fast-growing; fast moving engineering and product group focused on delivering Oracle’s next generation infrastructure-as-a-service platform. We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability and efficiency. This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure capacity that they can use to deliver efficient, productive and compliant services to their customers.

The Oracle Cloud organization is looking for a Cloud Specialist to be customers advisor, guiding trough the best practices and supporting customer in different situations: Adoption, Crisis, Knowledge Exchange, Customer Advocate inside Oracle. The Technical skill are just one part of the role, the need is also have customer centric, behavior like owner and always putting the customer at the center.

Skills:

Being an enabler for the customer, supporting, leading and coordinating technical troubleshoot and analysis in conjunction with Oracle internal structures and other customer support teams.

Extensive experience in migrating applications to the Cloud, Experience in troubleshooting of the following: Compute / Storage / Networking / Firewall / VMware / Security / Middleware / Kubernetes & Containers / Applications Development / DevOps / Terraform & Ansible.

Be a facilitator to the customer within Oracle Teams, including During Technical Sessions & Escalations.

Experience in complex and critical Projects Migrations from On Prem to Cloud

Experience in a 24x7 operational services or support environment

Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable

Must have customer service aptitude and maintain customer focus

Strong technical acumen, communication and interpersonal skills. 

Strong Communication, Presentation, and speaking skills.

Strong Data Center, Infrastructure, and IT Operations Exposure

English is required - Portuguese is a differential (written and spoken)

Easy communication not only technically but also at executive level

Main Activities:

              Be a Technical Advisor for the customers

              Driving customers through the Oracle Cloud Best Practices

              Help customers in identify technical improvements

              Help customer adoption new Oracle Technologies

              Customer Centric, behavior like owner

              Support customer in troubleshoot (different scenarios)

              Support in communication with Oracle Support Team

              Lead critical Situations

              Communication: Tech and Executive Level

              Meetings and Cadence with clients

              Must have customer service aptitude and maintain customer focus

              Strong technical acumen, communication and interpersonal skills 

              Strong Communication, Presentation, and speaking skills

              Strong Data Center, Infrastructure, and IT Operations Exposure

              Fluency in English is required - Portuguese is a differential (written and spoken)

              Strong Team Work

Career Level - IC3