About the role. The NOC Engineer - Night Shift (11 am - 5 pm) will monitor the performance of our mission-critical services including databases, servers, MNO integrations (for payments) and SMS gateways. They will also collaborate with cross-functional teams to manage escalations and where possible manage quality. There may also be opportunities to contribute to code development. Duties and responsibilities + Coordinate with the Customer Experience and Commercial teams to identify and manage customer issues. + Monitor network and system performance, including AWS services, and payment and SMS gateway integrations. + Identify and resolve service failures, bottlenecks, and performance issues, ensuring minimal downtime and service impact. + Investigate recurring incidents and implement long-term fixes to reduce service disruptions. + Perform performance testing to assess the scalability and responsiveness of software applications + Design, develop, and execute test cases to verify software functionality, performance, reliability, and compatibility Skills and experience + Basic programming knowledge in Go. + Familiarity with software development fundamentals and concepts. + Understanding of software testing methodologies and best practices. + Experience with manual and automated testing tools. + Eagerness to learn and apply new skills in a practical setting. + Strong problem-solving abilities and attention to detail. + Excellent communication and interpersonal skills. + Ability to work independently and as part of a team. Qualified Female Candidates encouraged to Apply BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees). Powered by JazzHR