**Description:** **WELCOME TO HYATT PLACE MELBOURNE CARIBBEAN PARK** This is the story of a different place. A place where 24/7 conveniences, thoughtful service and flexible spaces help guests move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests find uncomplicated experiences in a casual atmosphere. A full-time **Night Duty Manager** opportunity is now available. **About the Role** The Night Duty Manager creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Working on the overnight shift (11pm-7:30am), you will carry out daily auditing and balancing of guest folios including all transactions. **Your Core Purpose will be:** The Night Duty Manager provide guests with an engaging check in experience, by providing a friendly welcome. Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc. Duties include: · Handle guest check ins/check outs in accordance with hotel credit/cash handling policies. · Conduct daily auditing of hotel transactions, balancing of guest folios and running daily reports · To handle all guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues. · Handle guest issues/complaints with courtesy, empathy and sincerity. · To be able to use Opera and other property management systems · Handle guest and employee enquiries in a courteous and efficient manner, reportingcomplaintsor problems if no immediate solution can be found, whilst feeding back a prompt follow up. · To be fully conversant with the hotel's credit policies and to monitor all guest accounts. · To know and carry out specified duties in response to a fire alarm, guest medical emergency and security threats · Ensure high standards of personal presentation and grooming. **Qualifications:** **What we are looking for:** · Previous Front Office experience · Relevant degree in Hospitality is an advantage · Experience using Opera would set you apart from the rest · Passionate about creating memorable guest experiences · Exceptional communication skills and attention to detail · Demonstrated ability to provide and improve customer service with both internal and external customers. + A positive, enthusiastic attitude and the ability to work on the overnight shift from 11pm-7.30am · **What we are looking for:** · Previous Front Office experience · Relevant degree in Hospitality is an advantage · Experience using Opera would set you apart from the rest · Passionate about creating memorable guest experiences · Exceptional communication skills and attention to detail · Demonstrated ability to provide and improve customer service with both internal and external customers. · A positive, entthusiastic attitude and the ability to working the overnight shift from 11pm-7.30am **Primary Location:** AU-VI-Melbourne **Organization:** Hyatt Place Melbourne, Caribbean Park **Job Level:** Full-time **Job:** Front Office **Req ID:** MEL003283 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.