Maintain records of equipment failure and liaise with engineers and suppliers as necessary. Call out client problems according to established procedures. Handle the network using network management tools, analyze network performance and recommend network improvements. Run network performance to ensure adequate bandwidth for business needs. Recommend improvements to the network infrastructure, and with management agreement improve proactive network management tool set. Solve network problems on the campus network, remote locations and country wide area network though to resolution. Perform Project Engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in a timely fashion. Provide on-call support services and provide assistance to others.

Qualifications

Bachelor's Degree in technology related field or equivalent practical & demonstrated experience 7+ years professional experience in supporting carrier grade, IP based ISP, Webscale, and cloud-provider network environments 7+ years of experience performing peering, network design, customer turnup, provisioning, migration, and decommissioning Advanced level knowledge in Firepower, DNA Center, ISE, Meraki1 Demonstrated progressive increase in role specific responsibilities and associated complexities Advanced level knowledge of multiple network operating systems including Cisco IOS/NX-OS Operational experience with internet routing protocols and concepts, including but not limited to TCP/IP, BGP, iBGP, EGP, MPLS, IS-IS, OSPF, Anycast, RHI, & Route reflection Advanced level knowledge of Layer 4-7 protocols including TCP, UDP, AH, ESP, SMB, RCP, TLS, SSL, HTTP, HTTPS, DNS, SNMP, SMTP, and SSH Advanced level experience in capacity management, traffic engineering, and performance optimization Candidates must be a U.S. Citizen and complete an enhanced background screening to meet federal government requirements Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates

Career Level - IC2