Job Title: Network Engineer II Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without you! If you have an interest in improving business performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you. * Are you ready to reimagine the world? * Does working for a company who invests in the future and is inspiring in the marketplace intrigue you? * Are you bold in your decisions, and do you have contrarian views on how to run a business? * Are you fanatical in your pursuit to continue improving your capabilities? Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of design, build and run the future of CX. We’re a remote-first company looking to hire the absolute best talent in the world. \#LI-Hybrid The Network Engineer is part of our 24x7 first level support network team focused on both network outages as well as network-related projects. Will be accountable for day-to-day network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined SLAs. You will report to the Director, Global Networking. You will work onsite along with an excellent team of engineers. **Requirements:** + Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) + 4+ years of experience in Networking (LAN/ WAN & Security) + Bachelor's Degree in Computer Science or Engineering (desired); Cisco Certifications such as CCNA, CCNP, Fortinet Certifications FCNSA, FCNSP and ITIL (desired). + Experience with Cisco Firewalls, Routers, Switches, FortiGate UTM + Deep knowledge with proven expertise of Cisco, FortiGate, Brocade networking products, Load balancers, Firewalls, Routers, Switches, UTMs, Wi-Fi(Cisco/Fortinet/Aruba), maintaining and troubleshooting + Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VoIP, VPN tunnels etc. + Proficient configuring WAN links, VLANs and protocols such as TCP/IP, SNMP, OSPF, BGP, RIP etc. + Solid background in network security compulsions from the desktop level to the network gateway and perimeter level6y76y + Proven experience implementing and troubleshooting WAN protocols such as BGP, OSPF, RIP etc. and security mechanisms such as IPSec/AES/3DES/SSL. **Responsibilities:** + Provide 24x7 L1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs + Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized, and SLAs are achieved + Conduct InfoSec activities and ID management of Voice devices on a daily, weekly, monthly and quarterly basis to ensure that all devices are compliant with zero deviations per the InfoSec calendar + Execute day-to-day network activities as part of Incident management and Change management processes to ensure end users requests are handled and addressed within the defined SLA's + Proactively evaluate new and emerging technologies and suggest ways to add value to the existing infrastructure + Author and deliver network related documentation + Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice, and desktop support teams + You will design, implement and manage with us complex network solutions to meet organizational requirements. + Monitor and optimize network performance, addressing issues promptly to minimize downtime. + You will collaborate with us, a cross-functional team to integrate new technologies and ensure seamless network operation. Location: BRA SAO PAULO Rua Tagipuru, 906 Barra Funda Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**