Provide Post-implementation services to new and existing customers

Orient and guide Customers to the NetSuite Planning and Budgeting leading practices as applied to their business need Document and analyze any unique business requirements outside of the leading practices Provide solutions and their validation as part of the client engagement Configure/customize the NSPB application based on accepted business requirements within the ACS Level of service Work with customers to remediate highest priority gaps that can be delivered within the desired timeline and according the level of service Perform offline tasks that are included in the case management and resolution Attend internal and customer meetings and provide status on progress of activities, deliverables, and quality control

 

Contribute to internal initiatives and Team Development

Actively participate in initiatives to improve leading practices and internal delivery artifacts Contribute with the mentoring, onboarding, and expanding knowledge of the members of the team Participate in SME program / Pods in area(s) of interest and expertise

 

Focus on Continuing Education

Consistently updates skills/knowledge to enhance the current role via formal Trainings or personal learning sessions Contribute to internal NSPB knowledge share Be fully versed on functionality released with each new product upgrade

 

Career Level - IC3