NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners and employees have the knowledge to achieve the highest level of success.

The Education Consultant plays a critical role in achieving this objective. They work collaboratively with customers to help them build product knowledge, increase user adoption and achieve ROI. They do this by designing and delivering high-quality, process-based tailored training that promotes NetSuite best practices. This Education Consultant role will focus primarily on customers who are currently implementing NetSuite but may also deliver training to Partners and our existing customers.

The Education Consultant works in a high-energy and dynamic environment, delivering training to multiple customers in a variety of industries. This position is responsible for the delivery of instructor-led onsite and virtual end-user training.  

The Education Consultant works in partnership with the implementation team to assess customer training needs, develop custom curriculum and materials (written and eLearning tutorials), and deliver quality training to ensure optimal user adoption.  Education Consultants may deliver additional services such as Train the Trainer, Pre-UAT Training and Post Go Live Support Training. 

The ideal candidate possesses a passion for training, has excellent communication skills, can deliver instructor-led onsite and virtual-classroom sessions, can develop learning and reference materials, demonstrates excellent attention to detail, cares deeply about customer satisfaction, exhibits strong project management skills and embraces change.

 

All Education Consultants will learn the fundamentals to work with our customers to train them on our solutions that are specific to multiple industries.

 

Candidates for the Education Consultant role should have many of the following qualifications:

Experience in the technology industry  Experience in a functional training or consultative role with emphasis on technology and business process training development, design, and delivery Strong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences Understanding of common industry standards as related to ERP along with standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets), Inventory Management (Purchasing, Fulfillment, Warehouse Management) and/or Software/Services management functions (Revenue Recognition, Project Management, CRM). Ability to advise the customer and showcase the importance of their training strategy.  Drive value with the customer. Excellent time management skills, with the ability to manage multiple demands and reprioritize as customer timelines shift. Highly adaptable and open to change so that you can best serve the needs of your customers. Excellent written and verbal English and Spanish skills that can be applied to documentation development, curriculum review, delivery, and all communication.

(São Paulo, Brazil)

Language Requirement: 

Full Professional Proficiency in English and Portuguese.  Proficiency in Spanish an asset, but not required.

Career Level - IC3