**Additional Information** **Job Number** 25057133 **Job Category** Sales & Marketing **Location** The Ritz-Carlton Tokyo, Tokyo Midtown 9-7-1 Akasaka, Tokyo, Tokyo, Japan, 107-6245VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Tokyo%2C%20Tokyo%20Midtown%209-7-1%20Akasaka%2C%20Tokyo%2C%20Tokyo%2C%20Japan%2C%20107-6245) **Schedule** Full Time **Located Remotely?** N **Position Type** Management Primary responsibility is the service at the members lounge and various requests made by members. To assist hotel promotion and spa & fitness. Implements and maintains a service philosophy which is as specified by The Ritz-Carlton. Member Club Manager will supervise member lounge operation and attendants, to be in charge of the Members lounge when the manager is off duty. To deliver excellence in quality spa & fitness services to guests/visitors/members in a timely, courteous and efficient manner. Escorts guests to and from treatment rooms, attending to any immediate needs throughout spa & fitness visit. Assists in providing information to any inquiries and helps to coordinate all guest requests for services. To drive and lead the members event preferably every month and ensure the members needs and wants fullied. To drive and lead the operational and financial direction of the spa & fitness ensuring complete viability of the spa, maximising all opportunities and resources. To ensure that the highest standards are adhered to, and that guest experience exceeds expectation. To work closely with Director of Spa & Fitness in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.