Location: Austin (US), KW (Canada)
Job Level: M2

Manager, UX Research (Products & Services)

We Are

We’re a team of 40+ User Experience Research professionals at Oracle NetSuite working on the foundational elements of the NetSuite product experience. We’re part of a larger community of 175+ Experience Designers, Content Designers, UI and Visual Designers, Technical Writers, Videographers, Design Strategists and connected professionals across Oracle NetSuite. We collaborate closely with the NetSuite leadership team under Evan Goldberg and contribute to Oracle’s award-winning Redwood design system.

 

Who You Are

You love building strong teams and are happiest when you see the team excel…

You are dedicated to supporting a team of 5-7 researchers as they navigate the work and their careers. You understand that your number one job is to create an environment where they can be successful. You’ve built and led teams, and you’re confident taking on teams you might not have built yourself. We believe the greatest and simplest solutions come from a group effort and move forward by bridging Experience Research and Design with Product Management.

You get totally geeked out about influencing the product from long term strategy to design decisions that enhance the experience

You are adept at influencing senior stakeholders and partners for research and data driven solutions. Guiding and coaching researchers to propose, plan, complete, analyze, and deliver user research at various stages of the product lifecycle, including formative and generative research, validation research, and measurement of final product experiences. You know about agile development and the art of helping researchers, designers, and product managers work as a cohesive unit. You bring a data-driven mindset, and coach the team to leverage both quantitative and qualitative insights to build a strong case for continuous improvement. You are able to collaborate with and influence your product and design partners and other leaders across the product group to become increasingly user-centered in everything we do from strategies to roadmaps and planning. You are comfortable operating in a large, matrixed organization partnering with VP and Director level stakeholders.

Finally, you are excited to be part of creating dramatic and impactful change at a company that is committed to becoming an inspiration to others when it comes to user experience research …

You’re ready to work with the Research leadership team, and the Design leadership team in creating an environment at Oracle NetSuite where researchers across the business are fulfilled in their work and powerful in their impact. You are passionate about helping organizations understand and leverage research in the quest to become ever more user/customer-focused and want to be a thought leader on the subject. Contribute to the evolution of the global research practice and contribute to research excellence initiatives. Be part of a global community of researchers, over 40 XRs across NetSuite. You’re a strong collaborator, communicator and servant leader who is seen as a problem-solver.

 

Qualifications / Skills

8+ years of experience as a user experience professional, preferably in the Enterprise domain or business software. Proven experience influencing senior stakeholders and execs, and advocating for critical research practices and insights to be adopted and to inform product decisions. Extensive experience planning and completing different types of research  - from generative, formative to evaluative and measurement research. Experienced at developing researchers into influential product team members Experience leading teams of 5+ in a people manager role Experienced at developing researchers into influential product team members Outstanding written and verbal communication skills in English and skilled at impactful storytelling Degree in the field of Psychology, User Experience, HCI, Human Factors or related field (advanced degree a plus) B2B enterprise software spanning user-types, industries and devices will give you a good head start ERP / Financial software experience is a (major) plus Familiarity with research platforms and tools such as Voice of Customer, dScout, Jira, and research repositories is a bonus. Flexibility to work with geographically distributed teams - we have product hubs in Brno (Czech Republic), Barcelona (Spain) Redwood Shores (California), Austin (Texas), Waterloo (Canada) and many more locations. Home-based work is an option but for this role we do ask that you are based within regular office-visit range of our office in Barcelona.

Does this sound like you? If so, we hope to meet you.

Career Level - M2