Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Overview

The program manager, Cardholder services in Loyalty is responsible for overseeing the financial performance, strategic development, internal and external relationship management and overall program execution within South America countries. This role ensures that the division meets its financial annual target and objectives, aligns with market needs, core payments strategy and delivers value to key accounts while driving internal collaboration across departments.

Key Responsibilities:

1.- Financial P&L Management:
•\tOwn and manage the designated countries’ P&L, ensuring our budget, forecast and actual are met.
•\tMonitor monthly financial performance, identifying risks and opportunities to close gaps and drive revenue growth.
•\tConduct profitability analysis on top customer accounts and products, optimizing pricing and cost.
•\tWork closely with the finance team to manage budget adjustments , billing reviews and financial reporting.
2.- Strategic Development & /Market opportunity planning.
•\tIdentify and assess growth opportunities in different markets using Mastercard Cardholder services Loyalty solutions.
•\tDevelop and update as necessary our strategic plans to align with company objectives and market needs.
•\tConduct ongoing analysis of market trends, competitive landscape and customer needs to drive innovation.
•\tEnsure strategy execution by working with cross functional teams and tracking performance metrics.
3.- Internal Relationship Management
•\tAct as the key liason between cardholder services and internal teams, including, CSC customer solution center, Account Managers, Local Product teams and senior leadership for each markets.
•\tAlign and communicate financial results, strategic initiatives and customer insights with internal stakeholders and leadership teams.
•\tDrive internal awareness of loyalty solutions and ensure alignment with broader company objectives
•\tInfluence decision-making by articulating customer needs and program performance effectively.
4.- External relationship management & client engagement.
•\tDevelop and maintain strong relationships with top key accounts, ensuring high customer engagement and retention on our cardholder loyalty solutions.
•\tConduct regular business reviews (quarterly / bi monthly) with clients to assess their needs and program performance.
•\tWork with account teams to upsell and optimize cardholder loyalty solutions, ensuring customer satisfaction.
•\tAct as strategic advisor to clients, providing data-driven insights on program performance and opportunities.
5.- Cardholder services program management
•\tEnsure smooth execution and protection of existing revenue business , ensuring program continuity and program integrity.
•\tManage operational escalations, acting as the key liaison between providers, vendors and internal teams.
•\tOversee billings, adjustments and sales enablement processes, ensuring accuracy to run the cardholder program smoothly.
•\tWork closely with regional and global teams to identify gaps, streamline processes, and enhance efficiencies.
•\tEnsure that all customer programs run effectively, with a focus on operational excellence and risk mitigation.

Qualifications & Skills required
•\tFinancial acumen: Strong understanding of P&L management, budgeting , and financial forecasting.
•\tProgram & Project management experience: Ability to manage multiple programs, ensuring smooth execution.
•\tStrategic thinking: Ability to assess market trends, identify opportunities, and drive long-terms plans.
•\tRelationship management: strong internal and external stakeholder management skills, including highly efficient in verbal and written communication, able to convey ideas clearly and influence leadership customers.
•\tCommunication & presentation skills: Ability to articulate complex information clearly to different audiences.
•\tInfluencing & negotiation skills: Proven ability to drive alignment and influence decision-making across teams.
•\tProblem -solving & analytical skills: Ability to identify gaps, analyze risks and provide data driven solutions.
•\tMultitasking & prioritization: comfortable managing multiple priorities in a fast-paced environment.
This role is ideal for a strategic and analytical leader who thrives in a fast-moving environment and is passionate about driving financial performance, customer engagement and internal collaboration.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.