Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Provide strong management and operational support to the Head CIB Operations by taking responsibility of and managing all aspects of Investor Services Operations Units across Stanbic Bank by leading the development and delivery of a comprehensive Investor Services Operations.
The role is responsible for driving and coordinating best quality client service standards, in alignment with the strategic direction of the organisation to achieve business goals alongside Client value and relationship management.

The job holder will be expected to provide overall strategic guidance and direction to the Investor Services Operations and will be charged with the responsibility to develop and implement bank- wide standards that include:

Driving a client-centric culture.Enhance the focus on client experience and implement collaborative action plans that support the identification, design and definition of value-based customer experience initiatives.Risk Management

QualificationsDegree in Business /CommerceCertified Custodian will be an added advantage

Experience

At least 5-7 years of experience at middle/senior level management within a front-line function preferably Corporate Banking and Operations functions. Practical and deep knowledge of Investor Services and must be fully conversant with its associated risks and process improvement concepts.

Strong leadership skills is a requirement

Additional Information

Behavioural Competences

Providing InsightsGenerating IdeasBusiness SupportConveying Self-ConfidenceInterpreting Data

Technical Competences

Product KnowledgeProduct Risk IdentificationDeep understanding of Investor service operationsClients meetingsRelations internationallyMarket knowledge- custodial business