Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To manage and develop all available resources (people, process and systems) within the branch / PORs to ensure a sustainable and profitable branch income statement and balance sheet as well as entrenching a strong client-focused culture.

Qualifications

Qualifications and Experience

Educational Background: Must hold a First Degree in Business Commerce, such as Accounting, Business Administration, or a related field.

Banking Experience: A minimum of 5–7 years’ experience in the banking sector, with a strong understanding of retail or consumer banking operations.

Regulatory Requirements: Possession of a relevant FAIS qualification and appropriate experience in line with regulatory standards.

Branch Management Expertise: Proven experience in Branch management, including responsibility for the income statement, sales and service delivery, and overall branch performance.

Key Responsibilities

Strategic Leadership- Drive the branch’s strategic direction to achieve financial and operational goals aligned with the bank’s overall objectives.

Financial Performance Management- Monitor and manage the branch’s income statement and balance sheet to ensure sustainable profitability and growth.

Client Relationship Management- Foster a client-centric culture by ensuring exceptional service delivery and building long-term relationships with key clients.

Team Development and Performance- Lead, coach, and develop branch staff to achieve high performance, engagement, and compliance with regulatory standards.

Operational Excellence- Oversee daily branch operations, ensuring efficiency, compliance, and adherence to internal controls and risk management practices.

Sales and Business Development- Drive business growth through proactive sales strategies, market penetration, and cross-selling of banking products and services.

Stakeholder Engagement- Collaborate with internal and external stakeholders to support community engagement, brand presence, and business partnerships.

Compliance and Risk Management- Ensure full compliance with banking regulations, policies, and procedures, while proactively identifying and mitigating risks

Additional Information

Behavioural Competencies:

Adopting Practical Approaches- Applies realistic and effective methods to solve problems and deliver results.

Articulating Information- Communicates clearly and confidently, ensuring understanding across all levels.

Challenging Ideas- Questions assumptions constructively to drive innovation and improvement.

Exploring Possibilities- Demonstrates curiosity and openness to new ideas, approaches, and opportunities.

Generating Ideas- Thinks creatively to develop new solutions and improve existing practices.

Making Decisions- Takes ownership of decisions, using sound judgment and available data.

Producing Output- Delivers high-quality work efficiently and consistently.

Providing Insights- Analyzes information to offer valuable perspectives and recommendations

 

Technical Competencies 

Application & Submission Verification: Accurately reviews client applications and documentation for compliance.

Banking Processes & Procedures: Applies and monitors standard banking operations effectively.

Client Acceptance & Review: Manages onboarding and periodic reviews in line with regulatory standards.

Client Knowledge: Understands client needs and profiles to deliver tailored solutions.

Processing: Oversees accurate and timely transaction processing.

Product Knowledge (Consumer Banking): Demonstrates in-depth knowledge of consumer banking products and services.