About M-Pesa Africa

At M-Pesa Africa, we’re the heroes that make things happen.​

We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech. ​

We are Africa’s largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Kenya and South Africa, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique. 

About the Role

The IT Operations Service Governance Specialist will be responsible for developing, implementing, and managing governance frameworks and processes within IT operations. This role encompasses managing policies, change and release management, transition and gatekeeping, training, and operational capacity evaluation to maintain high-quality services and ensure compliance. The ideal candidate will have strong governance expertise, a deep understanding of IT operations, and the ability to collaborate effectively with cross-functional teams.