Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will have the opportunity to provide best-in-class service within the operation service lines, supporting our DGFF regions and countries across the globe. The role will involve comprehensive training to proficiently perform a range of activities, including file opening, document management, supporting shipment details, processing entries such as registration and invoice declaration, managing invoice and costing, handling data validation and enrichment, and offering global customer support.

Key Responsibilities:

To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.Deliver a high level of service quality through timely and accurate completion of services.Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

 

Required Skills/Abilities:

Bachelor´s degree (any)0 – 3 years of job experience from BPO or logistics domainGood knowledge in MS officeEffective English communication skills, written and verbalExposure to working with Enterprise Resource Platforms (ERPs) - PreferredDetail orientedGood logical reasoning skillsHigh level of customer centricityApply now and embark on an exciting journey with us! We offer:We recognize and reward your hard work through a competitive compensation and performance-based incentive.We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.Flexible work arrangements to support work/life balance.Generous paid time off: Privilege (earned leave).Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)Recognition & Engagement cultureBy joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

Salary and Benefits:

Base Salary: COP $1,850,523 per month

Legal Premiums: Additional compensation for night shifts, Sundays, public holidays, and overtime, in accordance with Colombian labor law

Work Schedule: 9:00 PM to 7:00 AM, subject to change based on operational requirements

Additional Benefits:

Performance-based incentives

Comprehensive medical insurance 

Meal and transportation allowance

Flexible work arrangements and generous paid time off

Continuous learning opportunities and career growth support

 Modality:

First 6 months: On-site (in-office)

Post 6 months: Hybrid model (combination of remote and in-office work)

 

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.

Apply now and embark on an exciting journey with us!

Why Join Our Shared Services (GSC) Team?

At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work.

As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 5 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally.

As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 5000+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.