Job Posting Title: LOGISTICS ANALYST I
Building: TE Services India (KN1)
Band/Level: 5-4-S
Education Experience: Bachelors Degree (High School +4 years)
Employment Experience: 5-7 years
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
The Global Sample and TE Store Team seeks an experienced and detail-oriented Analyst responsible for daily support and data analysis critical to these customer-centric programs. Our Sample and Store initiatives significantly impact key business metrics, including lead generation (MQLs), customer acquisition, new product introductions (NPI), customer self-service capabilities, and overall customer satisfaction (CES, NPS, and CSAT).
In this role, you'll perform independent data analysis, run and create reports and dashboards to manage large datasets, and collaborate closely with internal stakeholders and third-party partners. Your contribution will directly enhance customer experience, streamline processes, and improve overall business performance. This is customer facing role and you will interact with global customers both inside and outside of TE.
Roles & ResponsibiltiesKey Responsibilities
Data & Reporting
• Develop, run, and analyze reports and dashboards (using Excel or Tableau) to measure and optimize program performance.
• Manage and track KPIs, interpreting data to inform actionable business insights.
Order Management & Customer Service
• Manage customer order backlog efficiently.
• Resolve order processing issues, including clearing blocks in SAP and Hybris, and actioning Salesforce cases.
• Collaborate with global TE manufacturing plants and our Blind Fulfillment Partner (BFP) to meet SLA requirements.
• Foster collaborative relationships internally with Product Management, Sales, Marketing, Materials, Logistics, and customer-service teams.
Process Improvement
• Identify, analyze, and resolve process inefficiencies and continually seek improvement opportunities.
• Conduct root-cause analysis to address and prevent issues proactively.
• Lead smaller projects and initiatives independently to drive continuous improvement.
Qualifications
• 5+ years’ customer service experience, preferably in manufacturing or engineering.
• 5+ years’ hands-on experience with SAP and Salesforce, including customer service transactions.
• Advanced Excel skills; proficient in Microsoft Office.
• Strong analytical, organizational, and problem-solving skills; high attention to detail.
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Self-motivated and results-driven; comfortable working independently.
• Exceptional interpersonal and communication skills; able to influence stakeholders effectively.
• Fluent in written and spoken English.
Nice to Have
• Experience with Tableau or Power BI.
• Familiarity with Hybris.
• Previous experience collaborating with product management, logistics, and marketing teams.
• Experience managing relationships with external vendors or fulfillment partners.
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.