Job Description

Translation and Language Services team is part of the BGSW, primarily serving customers within BOSCH Group. We are a young and motivated team working in multi-lingual environment with customers across the globe. To complement the team we are looking for a Process Delivery Manager. In this role you will be responsible for driving operational excellence, business growth, ideating and working on new solutions and constantly improvise processes in the Translation and Language Services business area. 

You will join a team of talented language professionals who work tirelessly to enable Bosch World to collaborate effortlessly by breaking language barriers.

 Key Responsibilities

Overseeing end to end translation tasks and projects

Responsible for day to day operations of the team

Manage existing processes efficiently and incorporate changes to gain efficiency

Proactively resolve escalations

Drive a metrics-driven operating culture

Ensure SLAs are met and KPIs are tracked

Conceive and manage MIS and KPIs

Ensure resource deployment to achieve utilization as per the SLA

Implement corrective or preventive actions wherever necessary

Understand unique skillsets of each resource and accordingly deploy in projects/tasks

Training and skillset management of team

Drive various initiatives to improve processes, drive changes

Evaluate processes to identify automation opportunities and drive automation

Keep accurate track of the processes and report progress to company stakeholders

Constant customer engagement via discussion, touch-points, addressing queries, feedback sessions etc.

Capacity planning/hiring with long term vision in mind

Performance management of team members

Engage vendors to suit business needs, resources/capacity planning, managing and clearing invoices, working together to gain optimal efficiency

Required Skills

Strong interpersonal skills and willingness to communicate with clients, colleagues, and management

Keen eye for details with out of the box thinking and offbeat ideas

Eye for details and understanding numbers

Strong working knowledge in MS office

Reliant ability to perform independently, thrive in a fast-paced environment, successfully manage multiple priorities and different objectives simultaneously

Sound analytical and multi-tasking skills and networking capability

Preferred Skills

Working knowledge of CAT tools e.g. SDL Trados and its functionalities and Translation Management Systems

Understanding of Machine Translation Engine/ Gen AI/ Machine Learning

Self-driven, result oriented and quick learner

Good people management skills

Broad cultural knowledge and wide range of interests

Flexible, a team player, detail-oriented, a self-driven leader, and able to work under tight deadlines.

Proficient in Microsoft Office suite

Experience

10-12 Years

C2 in German as a foreign Language or Masters Degree in German from a reputed University