Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Overview
The Mastercard Core Payments - Network & Digital Payment Services (part of Product and Engineering) team is looking for a Lead Technical Program Manager to drive delivery to move our eCommerce product and platform strategy forward by consistently innovating and problem-solving. You will manage the implementation of multiple projects/programs ensuring product/engineering strategy goals and requirements are delivered with quality.
As Lead TPM, you will interact with product managers, software development managers, developers, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs. You will define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints.
The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail-oriented, with a solid technical background and excellent problem-solving skills.
•\tResponsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program.
•\tProactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations.
•\tReports on progress, ensuring dependencies are covered.
•\tOperates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
Responsibilities
•\tPlan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
•\tDeep understanding of the design approaches and technologies utilized in your area
•\tFocus on the customer experience, the build and delivery processes and the problems to be solved
•\tWork across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)
•\tAlign dependent organizations and remove/mitigate all blocking issues
•\tWork directly with external to the organization or external to Mastercard technology providers and customers
•\tWork with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not.
•\tDeep understanding of the business and technical requirements for the solutions being built
•\tUnderstand the needs of the engineers and technical operations teams who must build, maintain, and operate the system for the life of the system
•\tRecognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs
•\tHelp customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.
•\tIdentify, assess, track and mitigate issues and risks at multiple levels
•\tWrite documentation as required
•\tPartner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
•\tCommunicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
•\tCommunicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
•\tWork across teams to optimize processes
•\tRegularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
Skills/Abilities
•\tDemonstrated ability to operate with independence and autonomy
•\tExperience defining and building cloud-native software products as a platform at scale with a deep understanding of those platforms’ capabilities and underlying technologies.
•\tDemonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.)
•\tExperience working on programs to define and build cloud-native software products as a platform at scale
•\tTechnical capability to effectively solve software engineering challenges, communicate with engineers, scope technical programs, and identify technical risks.
•\tEnjoys diving deep to understand of the platform’s capabilities and underlying technologies.
•\tKnowledge of software engineering best practices, including coding standards, code reviews, source control management, build processes, testing, and operations.
•\tRecognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs.
•\tProven track record of data driven decision-making and applying continuous improvement methodologies across teams.
•\tCan debate the delivery strategy with business teams, architects, engineers, and designers
•\tCan communicate to executives, peers, and staff with impact, eloquence, and authenticity
•\tDemonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization
•\tHuge plus if you have expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model
•\t14+years technical program delivery experience including time developing and testing software
Education:
• Bachelors in engineering, computer science or related discipline.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.