Manage the overall client relationship for a multiple accounts, including serving as the escalation point and facilitating resolution of issues requiring executive attention, and advocate for the client Build and maintain strategic partnerships at all levels across the client organization Oversee all engagements with the client, including implementation delivery, to achieve consistency in strategy, messaging, and delivery to the client as committed. Continuously grow the overall reference-ability of the client and proactively provide the client with opportunities to promote the value of the client relationship. Plan and lead strategic road mapping sessions and propose solutions and services tailored to the client's needs and vision. Develop and advance sales opportunities through the sales process to deal closure to consistently meet or exceed quarterly sales quotas. Establish best practices for managing client profitability.