Lady in Red / Gentleman in Red

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Kingdom of Bahrain - Manama

DescriptionThis is a fantastic opportunity to be part of a pre-opening team. The Lady in Red/Gentleman in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador. As an extended arm of the General Manager she/he welcomes, meets and farewells visitors and guests and is responsible for the communication with all visitors and guests providing highest quality service standards. 

Key Responsibilities\nCommunication of hotel & company philosophy and internal hotel representation.\n Have an in-depth knowledge of the hotel and residences as well as the geographical layout of the city/surroundings.\n Knowledgeable about all VIPs in-house.\nWelcome, facilitate and bid farewell to visitors and guests; assist with general information.\nLiaise with the General Manager to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures.\nHandle guest requests in a polite and efficient manner.\n Perform special projects and related duties as assigned.\n Attend & participate in daily briefings as scheduled.\nReport potential and existing hazards and rectified immediately.\nProvide information to visitors and guests regarding services offered.\n Participate in training programs. \n

Skills, Knowledge and Expertise\nMinimum of 3 years experience in a managerial position in Front Office or Guest Relations preferably in an international five star hotel\nFood & Beverage and Sales experience is a plus\nFluent in Arabic and English\nSupervisory Skills\nLuxury Hotel Experience\nGood Communication Skills\nKnowledge of hotel operations and computer systems\nKnowledge of VIP welcoming protocol\n