_The SMB KYC Ops is an AML/KYC support and control function within the ISG O&T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance._ **_Job Background/context:_** _Citi AML/KYC policy requires due diligence to be conducted for every Customers of Citi. This Due Diligence is to be performed for all new and existing customers. The Due Diligence is documented on Customer Acquisition Due Diligence (KYC RECORD) form. The KYC RECORD Document outlines important information about the customer’s KYC profile._ _The candidate will be responsible for reviewing, checking and maintaining the SLAs pertaining to the KYC records submitted by KYC maker for accuracy and adherence to Global KYC policy and local requirements._ **_Key Responsibilities_** + _Responsible for the execution/completion and monitoring of KYC Records assigned to the pod and quality control of the completed KYC Records_ + _Responsible for productivity, first time pass rate and growth of case managers, within defined SLA, and capturing rejection reasons appropriately in the workflow tool_ + _Meet Case Managers on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records_ + _Acts as expediter for chasing up 1st level and 2nd level escalations within the KYC Ops organization_ + _Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary_ + _Resolve any issues in performance or in quality of KYC records and escalate to stakeholders / Operations Head wherever necessary_ + _Conduct calibration sessions to standardize knowledge across stakeholders and Operations_ + _Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements_ + _Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month_ + _Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times_ **_Knowledge/Experience:_** + _4-5 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements._ + _Good command of reading and writing English._ + _Co-operative, proactive with high sense of responsibility & teamwork_ + _Ability to work under pressure and in a volatile environment_ + _Attention to details with high accuracy in work; Strive for process improvement._ + _Display the ability to prioritize effectively to meet routine processing deadlines_ + _Flexible enough to work as per Business timings._ + _ACAMS certified (an advantage)_ **_Qualifications:_** + _Bachelor’s degree preferably in Business/Finance, Math, Economics, Engineering, or Law._ **_Skills:_** + _Proven ability to work independently and be self-starter_ + _Exceptional organization and process management ability_ + _Excellent technical skills including proficient working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)_ + _Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy_ + _Strong analytical skills and time management skills, excellent attention to details_ + _Excellent written and verbal communication skills and aptitude in communicating with senior management_ + _Ability to work with internal and external stakeholders (e.g. Clients, Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications_ + _Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness_ + _Ability to work well under pressure and tight time frames_ + _MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement_ + _Pro-active, flexible, have good organizational skills and must be team player._ + _Ability to work in a dynamic environment_ ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Business KYC ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.