We are seeking a dynamic and driven Key Account Manager (KAM) based in Sydney, Australia to join us in advancing Ericsson's vision of a world where limitless connectivity improves lives, redefines business, and pioneers a sustainable future.
This role is pivotal in building and maintaining profitable and trusted relationships with our key customers, combining strategic thinking, business development, and responsible management of our resources to enable growth for both Ericsson and our customers. As the end-to-end owner of the total business with the assigned customer(s), you will be responsible for strategy, business development, sales, and delivery, ensuring alignment with Ericsson's long-term objectives while meeting the evolving needs of the market.
Success in this position requires a deep understanding of our customers’ business, operations, and objectives. In this role, you will be responsible for consolidated customer contribution and cash-flow, including working capital. Additionally, a deep commitment to Ethics & Compliance and Environmental, Health, and Safety (EHS) standards is essential, with the expectation to act as a leader on these topics.
You will act with confident authority and take accountability to develop the business relationships while actively contributing to making customers successful and secure profitable growth for Ericsson.
Responsibilities:
• Develop and execute strategic account plans to drive sustainable growth across business areas.
• Generate profitable sales and develop long-term business opportunities with customers.
• Develop trust and dedication by aligning with customer objectives and enabling their success.
• Oversee delivery excellence, ensuring quality and profitability.
• Lead and develop a stellar sales team focused on success, accountability, and ethical conduct.
• Act as the primary point of contact, ensuring customer satisfaction and fostering loyalty.
Additional Requirements:
Excellent social & interpersonal skills to build impactful relationships.Responsive and proactive, with a drive to deliver results.Demonstrated commitment to ethics and compliance best practices.Adaptable, resilient, and passionate about achieving success.Proven commitment to leading and promoting EHS standards.Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Ericsson is proud to be an Equal Opportunity employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits
• Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
• Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
• Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
• Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
• Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
• Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.
Primary country and city: Australia (AU) || Sydney
Req ID: 764118