Key Account Manager, Grade 15

Sales Incentive Program (SIP) eligible

3–4-year degree from a certified University in microbiology, food science, chemistry, engineering, or a degree supportive of this role.Experience in the food or beverage industry (sales or sales account management preferred).Experience in field sales, customer marketing, and/or category management, in addition to knowledge of working with key or strategic accounts.Valid driver’s licenseMust be willing to travel.

GENERAL SCOPE

Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; identifying new product opportunities and selling to existing customers. A Sales Service Professional’s sole focus is to maintain revenue, price capture and to improve gross profit. A Sales Service Professional may work on attaining new business where appropriate, but that is not their primary assignment or job responsibility.

KEY PERFORMANCE AREAS AND TASKS:

Effectively provide account management and ongoing service, support, and sales development to F+B. Take full responsibility for Account Manager's behaviors including target setting, KPI monitoring, and reporting to the customer. Work intensely and directly on application expertise and execution delivery – Problem-solving and Innovation (Trials, projects – initiation and implementation). Liaise with TCS to ensure appropriate service support for respective accounts. Consult with the Sector Lead and Sales Director to ensure account management support as negotiated and agreed, is fully met. Build strong relationships with the customers. Ensure reports and other tracking mechanisms are in place and data is accurately recorded and presented to the customer. Ensure full compliance with the contract-specific KPI ensuring all deviations are corrected and corrective action fully implemented. Prepare presentation material for delivery during customer meetings, ensuring all aspects of account management are covered, and data is reflected in a way that fully explains current status, areas for improvement, and progress against agreed objectives. Consult with the Sector Lead and Regional/Global Application Experts ensuring gaps are closed through the implementation of application practices and procedures. Attend regular calls with the Global Account Management Team ensuring compliance matters are fully addressed on site.

KNOWLEDGE

Able to recognize & develop new business opportunities in new and existing accounts.Excellent communication skills - verbal and written skills.Clear understanding and confidence to analyze and interpret numerical data.High level of relationship managementAble to adopt a customer-centric approachWorks in an organized, structured, and well-planned manner to ensure effective time management.High levels of motivation and self‐disciplineExcellent PC skills, including use of Word, Excel and PowerPoint.Ability to manage a team

1. Deliver on growth by expanding  the Diversey|Solenis business

2. Protect and improve margin, Commercial DOP

3. Ensure that there is good cash flow 

4. Customer Experience and Retention (SLA Governance and Implementation)

5. Proactively create a culture of inclusion, learning and engagement

6. Safety: Commit to Excellence in safety standards

7. Ethics and Compliance 

8. Escalation and Support