Join our story at Hyatt Place and Hyatt House, Nairobi Westlands. Full-Time

Operational:

Be familiar with all food and beverage items on the outlet menu. Prepare and serve beverages according to the standard required. Set up, stock, clean, and maintain the bar and beverage preparation area. Prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks. Take food and beverage orders from guests, up selling wherever possible. Follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in line with budget. Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients. Order beverage ingredients based on outlet par stocks and as prescribed by the Manager. Utilize the outlet point-of-sales system as prescribed. Computes bills, accepts payments, and performs cashier duties. Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.  Assist in service when needed and perform any other duties assigned by team leader/Manager.   Ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding, or correcting items. Complete opening and closing duties as assigned. Follow presentation guidelines as established by the Manager. Always maintain the assigned station/section in a clean and orderly manner. Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate. Responsible for inventory-taking as required. Responsible for resolving the discrepancy in beverage inventory. Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always. Create beverage recipes in accordance with the company's beverage standards and guidelines. Maintain and update bar user records. Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them. Track item expiry within the outlet and ensure procedures regarding expiry control are honored to avoid losses and for the safety of consumers of the food and beverage items. Serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet. Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.

Customer Service

To ensure that you deliver the brand promise and always provide exceptional guest service. To ensure that you also provide excellent service to internal customers in other departments as appropriate. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

General:

Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety. Attends and contributes to all training sessions and meetings as required. Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation. Maintains strong, professional relationships with relevant representatives from business partners and other organizations. Ensures high standards of personal presentation and grooming. In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time. Responds to changes in the Food and Beverage department as dictated by the industry, company, and hotel. Carries out any other reasonable duties and responsibilities as assigned. Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

People: 

Ensures a strong professional relationship with all levels of employees within the hotel.  Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations. Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex F&B issues. Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team. Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment. Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks. Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the  department. Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving. Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team. Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same. Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team. Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving. Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace. Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth. Actions on the results of Hyatt International’s guest experience survey (HySat).

Required Certification/Qualification:

Certificate In Food and beverage service from a recognized institution Experience as bartender/Mixologist in reputable establishment required. Mixology certification preferred. Posted May 24, 2025