**Introduction** Customer satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You will be the technical resource and the person responsible for interacting with customers, suppliers and senior management to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk **Your role and responsibilities** The Young Apprentice Program aims to prepare and insert young people into the world of work. We are looking for young people with good communication, curious and eager to learn! This is your chance to be an IBMer! **Required technical and professional expertise** Young people aged between 17 and 21 (if the candidate for a young apprentice is a person with a disability, there is no maximum age limit for hiring); - Students enrolled in the last year of High School in Public Schools or Scholarship holders with completed high school; - Young people with complete secondary education in public schools, as long as they are not enrolled in higher education; - Young people with low family income (since the Young Apprentice Program is a Social Program to contribute to the inclusion of young people in the job market); - Not having been "Apprentice" in another company. -Be available to work from 8 am to 17 pm. If you are in high school, be enrolled in night shifts. **Preferred technical and professional experience** N/A IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.