Journeyman Account Management Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * **The Opportunity:** CACI is seeking a Journeyman Account Management Specialist to provide comprehensive technical support and account management services to ensure the smooth operation of enterprise systems at USSTRATCOM. This role involves collaboration with various teams to enhance system performance, troubleshoot issues, and maintain user accounts with multiple mission partners across enterprises and classification levels. The work location for this position is Omaha, Nebraska. The position is contingent upon award of the United States Strategic Command SCITLS contract. **Responsibilities:** Account Management Specialist, Journeyman: + Provides enterprise service support for Software as a Service (SaaS) on-premise and off-premise cloud deployments + Performs external cloud hosted service user accounts management activities, including adding new users, changing user settings, deleting stale accounts, user licensing, and other accounts management activities as required + Performs user account audits for management activities once per calendar year or as required or directed for all external/cloud service user accounts + Possesses and applies expertise on multiple, complex work assignments + Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks + Operates with appreciable latitude in developing methodology and presenting solutions to problems + Must be willing and able to work rotating shifts (days, evenings, nights, weekends, holidays) as required by mission needs + Additional Duties: Perform other related duties as assigned by leadership to meet mission requirements and support USSTRATCOM objectives. Depending on experience and team structure, this role may involve working under direct supervision or potentially providing guidance and/or training **Qualifications:** _Required:_ + Top Secret security clearance with SCI Eligibility + High School Diploma + Minimum of 3 years of experience in IT support or account management + Strong knowledge of enterprise systems, networking, and cybersecurity principles + Proficiency in Windows and Linux operating systems, as well as common productivity software + Excellent problem-solving skills and the ability to work under pressure + Required 8140 Cert within 6 months of start date: 411 - Basic; A+ or Network+; OR Applicable degree ABET accredited/CAE designated; OR Training AND + Additional Cert: N/A + Strong interpersonal and communication skills + Ability to manage multiple tasks and prioritize effectively + Detail-oriented with a focus on quality and user satisfaction - **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci) **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) . The proposed salary range for this position is: $35,776 - $62,000 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._