What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

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Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine.

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Start YOUR career with DHL today…

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Hours: 08:30 - 17:30 Monday to Friday

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Location: DHL Aviation at London Heathrow Airport

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Grade: LP

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Department: IT

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DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

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As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

\n\nCompetitive salary, including unsociable hours shift allowance\nAnnual bonus up to 5% (depending on company performance)\nFree onsite parking\nMy DHL Rewards (discount, saving, cash back at over 3000 retailers)\nPension Scheme with up to 6% company contribution\nDHL Share Purchase Plan (after 3 months)\nPrivate Medical Scheme (after 12 months)\nAccess to Occupational Health\nEnhanced Maternity pay (after 12 months)\nCycle to Work scheme\nCIS Induction – a week’s all expenses paid induction to our Company Values!\nHealthyMinds – Employee Assistance Programme\n\n

Key responsibilities of this role include:

\n\n Providing first line hardware and software technical support to all UK H&G UK and DHL Air system users\nPerforming all IT housekeeping tasks as per work instructions\nLiaising with Global Aviation IT and Leipzig H&G IT Service Desk and other DHL entities for support and service requests when required\nEnsuring all IT calls and jobs are completed and recorded in accordance with work instructions and internal SLA’s\nDelivering proactive incident management by monitoring background processes, communication links and devices for errors\nEnsuring that all shift and backup logs are correctly maintained and that all documentation is kept up to date\nOrdering and maintaining IT hardware and consumables\nAll employees are responsible for the health and safety of themselves and also those affected by their activities.\n

Knowledge / experience required:

\n\n Incident Management and Escalation\nAS400, Active Directory, Citrix and Windows 10\nMicrosoft Office products\nRemote Desktop Technology\nServer administration\nVMWare administration\nLAN, WAN & WLAN\nFirewall concepts\nFile Backup/Restore procedures\nLinux (beneficial but not essential)\n· Second line support experience in an IT support environment\n\n

You’ll also bring to this role:

\n\n Effective written and verbal communication skills\nExcellent demonstrable trouble shooting skills\nAnalytical & Logical approach\nProblem Solving abilities\nA safety first attitude.\nAbility to work under pressure\nIT Literate \nHave a proactive mind set, and a positive can do approach to business support\nProven IT business support in a fast paced business environment\n\n

Applications:To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

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Closing date: 30th May

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Our recruitment process at DHL Aviation

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From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we’d ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

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Next steps: Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us via dhlcareers@dhl.com

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Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.

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