This position can be located in Bend, OR, Boise, ID, Omaha, NE, Sioux Falls, SD and our Great West Center in Billings, MT.
What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
Generous Paid Time Off (PTO) in addition to paid federal holidays.Child Care Assistance Program for eligible dependent(s).Exercise reimbursement program for employees.The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
This position will act as a primary customer interface for Enterprise Unified Communications systems at First Interstate BancSystems. This position will be responsible for centralized administration, remote administration, troubleshooting, and centralized scheduling of Unified Communication platforms, services, and events. Examples of UC voice, video, and collaboration systems currently include Avaya, Polycom, Skype, Cisco, Webex, Pexip, Cloud Services, and 3rd party audio conferencing. The position will require cross functional and professional coordination with IT infrastructure teams, IT application teams, and direct users.
ESSENTIAL DUTIES & RESPONSIBILITIES including the following; other duties may be assigned.
Central and remote administration of enterprise UC systems.
Central and remote troubleshooting of enterprise UC systems.
Central and remote maintenance and upgrade of enterprise UC systems.
Scheduling, coordination, and support of point-to-point and point-to-multipoint UC events.
Fulfill customer requests for UC service needs. This includes end user devices and peripherals.
Documents, tracks, and monitors problems to ensure timely resolution to client issues.
Assists with specific client projects, as required.
FIB Client Contact Service Support
Work closely with all areas of FIB support, including servers, desktop, network and help desk personnel to ensure all UC systems are running/performing properly.
Required to stay abreast of technology needs and regulations of all software and hardware used by FIB.
Documents procedures and guidelines.
May be required to work after hours to accomplish work tasks.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s degree from four-year College or University and/or a minimum of three years’ experience in Information Technology or Information Systems. Industry certifications will be considered including but not limited to: ACIS, ACSS, A+, CCENT, CCNA, CCNP, CVE
KNOWLEDGE, SKILLS & ABILITIES
Working knowledge or ability to learn PBX enterprise administration.
Working knowledge or ability to learn Unified Communication Systems. Voice, video, data, collaboration.
Working knowledge of enterprise networking (TCP/IP), and Internet technology fundamentals.
Ability to schedule, negotiate, plan, and support UC events with multiple endpoints.
Ability to multi-task and prioritize workload.
Ability to solve complex problems independently.
Working knowledge of Microsoft Office Suite. Working knowledge of Skype for Business is a plus.
Must be self-starting and detail oriented.
Must be able to implement new products and services without established guidelines.
Must align behaviors with established company values and exhibit professionalism.
Must be willing to learn and share knowledge in a team-oriented environment.
LANGUAGE SKILLS
Strong communication skills are critical to allow effective communication with customers to build positive, professional relationships and to ensure a high level of customer satisfaction. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, vendors and internal customers.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.