**Description:** The IT Coordinator is responsible for supporting the daily IT operations, ensuring the smooth functioning of all technology systems, and assisting with troubleshooting, maintenance, and user support. This role plays a key part in coordinating IT activities, implementing technology solutions, and ensuring compliance with security policies and company standards. The IT Coordinator works closely with various departments to enhance system efficiency and improve overall IT service delivery. **Key Responsibilities:** **IT Support & Troubleshooting** + Provide technical support to employees by diagnosing and resolving hardware, software, and network issues. + Assist in managing IT service requests, escalating complex issues to senior IT staff when necessary. + Maintain and update IT documentation, including troubleshooting guides and system configurations. + Install, configure, and maintain computer systems, printers, software applications, and network devices. **Network & System Administration** + Support the administration of servers, databases, and network infrastructure. + Monitor system performance, ensuring uptime, security, and efficiency. + Assist in managing user accounts, permissions, and access rights in accordance with company policies. + Implement and maintain data backup and disaster recovery plans. **Security & Compliance** + Ensure IT security measures are in place, including firewalls, antivirus software, and data encryption. + Conduct regular security audits and assist in implementing cybersecurity policies. + Educate employees on IT best practices, including password management and phishing awareness. + Ensure compliance with IT policies, industry regulations, and company protocols. **Project Coordination & System Improvements** + Assist in the planning and execution of IT projects, including software implementations and system upgrades. + Work with vendors and service providers to procure IT equipment and manage contracts. + Identify opportunities for process automation and technology improvements. + Support the integration of new systems and applications into existing infrastructure. **Qualifications:** + Bachelor’s degree in Information Technology, Computer Science, or a related field preferred. + 2 years of experience in IT support, system administration, or a similar role. + Strong knowledge of Windows and Mac operating systems, network administration, and IT security. + Experience with Microsoft 365, Active Directory, and cloud-based applications is a plus. + Excellent problem-solving skills and attention to detail. + Advanced English level **Primary Location:** MX-BCS-Cabo San Lucas **Organization:** Park Hyatt Los Cabos Hotel %26 Residences **Job Level:** Full-time **Job:** Finance **Req ID:** CAB000191 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.