**Description:** **Elevate Your Career at the Premier Hotel in Downtown Salt Lake City** At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We’re looking for enthusiastic, service-oriented individuals who thrive on connecting with people from around the globe. As part of our team, you’ll proudly represent the Hyatt Regency brand and play a key role in delivering exceptional experiences for our guests every day. Take the first step toward joining a global company that values personal connections, teamwork, and exceptional service. At Hyatt, we believe our guests choose us because we genuinely care about their experience. We’re dedicated to providing excellent service and creating moments that make a lasting impact. Our team thrives in a supportive environment that encourages growth and rewards hard work. Whether you’re aiming to advance your career, learn new skills, or find a place where you can make a difference, we’re excited to have you on board. **Why Hyatt Regency Salt Lake City?** Benefits and perks include but are not limited to: + Discounted & Complimentary hotel room nights + Receive up to 8 Paid Float Days upon hire! *Dependent on hire date + Enjoy complimentary meals in our colleague Cafe for every shift worked + Medical, Dental, Vision Insurance – Full-Time colleagues can enroll after just 30 days! + 401K retirement savings plan and company match + Up to $1,000 in educational assistance per year + Opportunities to work and visit Hyatt Hotels and Resorts around the world **We would enjoy meeting you in person, with the possibility of an on-the-spot Job Offer!  Please join us for Open Interviews / “Walk-in Wednesday”** **Interviews will be held onsite at Hyatt Regency Salt Lake City from ** **12:00 PM to 4:30 PM ** **at our beautiful hotel:** Hyatt Regency Salt Lake City 170 S W Temple Salt Lake City, UT 8410                                 _For Meeting Room location, please check in at the Security Office for more information_ **Responsibilities** _Included but not limited to:_ + Provide level 1 & 2 support for all colleague requests for hotel systems and applications using the internal ticketing system + Schedule and perform regular software and hardware maintenance + Follow appropriate company standards of PC imaging, configurations and software installations + Establish priorities for daily, weekly, and monthly projects and related tasks based on business needs to meet deadlines + Apply or assist in operating system patches, application updates, and approved corporate software tools for Microsoft Windows Server Operating Systems + Maintain internal software/hardware inventory systems + Assist with general IT needs as directed from the IT Director and/or Director of Finance + Maintain and uphold Hyatt security posture **Schedule** Varies based on business needs, may include weekends and holidays **Qualifications:** **Qualifications** + Entry level position, with up to 2 years IT help desk or similar systems support experience + Excellent interpersonal and customer service skills + Excellent written and verbal communication skills + Ability to logically diagnose and resolve technical issues + Ability to learn and implement new technologies + Comfortable responding to customer/colleague issues via phone, email, computer chat and in person + Detail oriented and well organized + Manage IT Ticket Queue + Basic knowledge of OSI TCP/IP Model and network fundamentals + Knowledge of Windows 10/Windows server enterprise environment + Ability to partner with IT escalation teams and vendors to troubleshoot issues + Microsoft O/S, Apple O/S-iOS, and other major O/S + Wireless networking architecture and troubleshooting **Preferred Qualifications** + Hotel IT or Operations experience preferred + Functional knowledge of POS/hospitality-technologies strongly preferred _Hyatt is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital_ _status_ _or any other consideration prohibited by law or by contract._ **Primary Location:** US-UT-Salt Lake City **Organization:** Hyatt Regency Salt Lake City **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Technology **Req ID:** SAL001049 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.