Infrastructure Engineering Advisor (Network Engineer - Operation and Reliability

ABOUT EVERNORTH: 

Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t. 

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Section 1: Job Title

Clearly state the position’s title to convey the role and level of responsibility.

Section 2: Position Overview

Provide a concise summary of the position, its purpose, and its importance within the company.

Position Overview

This role helps support the operation and performance of Cigna's enterprise network – this includes but not limited to security operations, remote site operations and global network operations.  This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives.

Section 3: Responsibilities

Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations.

Responsibilities

Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructureComplete all service now tickets in the queuesPerform upgrades and refreshes as needed within the environmentAble to resolve vulnerabilities when notified of items with a vulnerabilityAble to provide audit information as requestedProvide technical support on incident calls as neededAccurately log and document all information in the network infrastructurePerform investigation and triage for alerts and eventsTroubleshoot complex/multitier issues within the network infrastructurePerform escalation of incidents to higher tier support groups, vendors, and other support staffPerform monitoring and event management support for the entire network infrastructureAccurately log and document all changes/incidents in Service Now ticketing systemIdentify opportunities for improvement in the monitoring and event management tools and processesProvide planning and vendor oversight for network change activityReport key performance metrics to management

Section 4: Qualifications

Specify the skills, experience, and education required for the role. Differentiate between the “must-haves” and “nice-to-haves”. 

Required skills: List the specific skills required for the job, including technical, leadership skills, and any industry-specific skills.

Required Experience: Clearly state any mandatory requirements, such as formal education, certifications, licenses, or specific years of experience.

Desired Experience: List any “nice-to-have” experience, including industry experience, exposure to specific technologies, certifications, etc. 

Qualifications

Required Skills:

Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong interpersonal skills. Strong time and project management skills. Familiarity with the following technologies – Cisco networking (SDWAN, LAN, WLAN)Familiarity with network troubleshooting tools/technologies – Wireshark, tcpdump, SNMP, syslog, NetFlow. 

Required Experience & Education: 

11-13 years of experience in NetworkingProven experience with support and operations of large-scale enterprise networksCollege degree (Bachelor) in related technical/business areas or equivalent work experience. Industry certifications such as CCNA and CCNP. 

Desired Experience:  

Experience with Cisco ACIExperience with F5 load balancersExperience with Palo Alto, Fortinet, and Cisco ASA firewallsExperience with Zscaler, Palo Alto Prisma Access, and Cisco Secure AccessExperience with Python and other scripting toolsAbility to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situationsHighly self-motivated and directedStrong organizational skillsKeen attention to detailStrong customer service orientation  

Location & Hours of Work

(Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.