Grow with us

What you will do:

Driving a reported service incident, identifying the cause, and follow up the change plan and improvement plans.Prioritizing incidents, operational activity and new CR activity according to their urgency and influence on the business.Producing and reviewing documents that outline ITSM processes.Collaborating with the Service Management stakeholders to ensure that all protocols are diligently followed.Logging all incidents and their resolution to see if there are recurring malfunctions.Communicating with higher management, customer, attend bridges for technical discussion with various domains if major issues are found in the system.Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.Drive the optimization continuously in terms of technical and process related deliveries.Requirements Incident, Problem, Change Management, emergency handling experience required.Experience of other ITSM process is required.Experience : 7-10 years in BSS domain.Education : B.Sc. Engineering in CSE / EEE/ ECE / Telecom

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us 
We are proud to announce Ericsson Bangladesh have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city: Bangladesh (BD) || Dhaka

Req ID: 766574