Job Title

Implementation Senior EngineerBusiness Environment

The mission of the EAS (EMD and Ancillary Services) team covers the implementation of the suite of products related to Baggage, Chargeable seats, SSR (Special Service Request), EMD (Electronic Miscellaneous Document), and Ancillary services to all Altea customers. These airlines continue to implement new Ancillary services to reach new revenues and more functionalities to smooth and automate their management through the service life cycle and in all touchpoints with their customers. Ancillary offers and policies are also regularly refined or fully rebranded to fit with new market trends, especially Baggage and Seats that highly contribute to airlines' profits. Our team leads Ancillary service streams in Altea PSS (Passenger Service System) migrations and leads its own projects with the airlines post-PSS migration, known as standalone projects. The timeline is usually between 4 and 6 months.

Your Main Responsibilities

Common accountabilities :

The candidate will take on multiple roles within the team:

Project coordination for stand-alone projects: customer-facing, coordinating the timeline and list of actions of the airline and Amadeus teamsInternal coordination: with R&D (Research and Development) teams when expertise outside the team is needed, for specific tasks and to address PTR (Problem Tracking Report) issuesImplementation activities: delivery of the solution, functional expertise, migration strategy definition and application

The candidate will be responsible for a significant customer-facing role requiring organizational skills and the ability to engage at all levels within Airline customers’ business and within Amadeus solutions.

The successful candidate will gain extensive expertise in Baggage and Seating in Amadeus and their integration across various touchpoints (from RES (Reservation) websites to DCS (Departure Control System). At the same time, the successful candidate will have the opportunity to develop project coordination skills and customer interaction abilities.

In this Role You’ll:

Implementation Activities

Analysis of the customer systems and existing setup to build the best proposal for the new Ancillary service requirementsOverseeing the setup of the solution in test and productionTailoring Ancillary solutions to meet the Altea customer's requirements and validating in impacted Altea touchpoints for customer testingManaging the migration activities, rehearsals, and cutovers with the airlineProviding technical and functional assistance during UAT (User Acceptance Testing) and BPT (Business Process Testing) from the airline

Project Coordination

Coordination of the project with the customer, organization of regular status meetings, follow-up of actions and risksInternal coordination with R&D development teams for the activities and features to deliver (DCS, Seating, Baggage pricing R&D teams being the main ones)Management of the project schedule.

Team Related Activities

Participation in the creation and improvement of implementation processes in collaboration with R&D teams.Contribution to the serviceability of Amadeus solutions

About the Ideal Candidate

Experience in the IT (Information Technology) and/or Amadeus core business, with good knowledge of the airline IT business and Amadeus core products.Background in Reservation, Ticketing, Pricing, or Ancillary Services, with an Engineer degree or university degree in Computer Science or equivalent work experience (IT).Proficient in English, with strong communication skills and a multicultural approach.Demonstrated accountability, proactivity, and problem-solving abilities, with analytical and conceptual thinking.Adaptability to change management and flexibility to work in a complex environment with transversal solutions.Willingness to travel and work off-site at the customer’s location during a project when required.

What we can offer you ?

Be rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits. 

Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance.

6 weeks holiday, plus pension contribution and healthcare insurance.  

Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.

Professional development in a truly international and multisite environment with a great mix of people.    

A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies. 

Enter a diverse and inclusive workplace.

Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services.  

How do we hire?

Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role. 

Phone Interview: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions. 

Online Testing: Depending on the role you applied for, you may have to do some online tests. 

Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join. 

Offer: Our Talent team will make you a job offer and welcome you to your new role with us. 

Join our global team: Where you can develop your skills and build an international career that matters. 

100% of the people we’ve recruited started by applying. Take a chance!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process for Amadeus France, please contact us at accommodations.france@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.  

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process for Amadeus France, please contact us at accommodations.france@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.