Duties & Responsibilities

Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures

Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement 

The management of, entry, tracking and first line escalation of Service Requests, Oracle Service Cloud tickets and enhancement requests 

The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned

Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports

Remaining current and familiar with Oracle product new releases and new features 

Obtaining and maintaining current certification in products and Major Account accreditations

Necessities

Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office

Willing to work overtime, overnight, weekends and public holidays as requested

Commitment to adhere to company standards, policies, and procedures

Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds

Currently hold a valid passport

Knowledge, Skills and Abilities – Fundamentals

One to three years’ industry experience 

Tertiary qualification in Information Systems or similar, Hospitality, Business or Event Management field

Knowledge of hotel front office management procedures

Professional written and spoken English

Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint

Knowledge, Skills and Abilities – Desirable 

Previous training experience in theoretical/conceptual training 

Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)

Previous experience in supporting hospitality software products 

Knowledge of other similar PMS systems 

Basic working knowledge of Networks, PC’s, and related peripherals 

Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications

Experience with Zoom Meetings or similar video conferencing software

#LI-DNI

Career Level - IC1