Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource has been one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

What an Implementation Analyst does at Visa:

The Implementation Analyst is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW), which would be pre-agreed between Cybersource CS Management and the Customer.

In this role, you are expected to:

Provide Implementation project support to Cybersource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetingsLiaise with clients, representing Cybersource’s products and services from both a technical and software integration perspectiveManage technical project communications with client’s technical team, project team, customer services team and senior executivesProactively resolve business and technical problems encountered during projectsWork collaboratively with the designated project team to ensure excellent customer service is offered consistentlyWork with the Sales team to identify new strategic opportunities within existing relationships, either due to white space or new product and service offeringsAct as the Cybersource lead in customer projects, effectively and efficiently deliver SOW agreed outcomesWork with clients to achieve an understanding of their core business and vertical and where Cybersource can add valueProject-managed customer engagements involving internal development teams or third-party developersMaintain expert knowledge of Cybersource products and services through training and self-studyCreate and own project documentation including SOW and Solution DesignsFeed implementation and product knowledge and requirements to internal teamsManage critical path escalations with a focus on the relationship management and merchant expectations

Why this is important to Visa

Implementation Analysts are experts in our connection methods, our Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. This role would facilitate short-term client engagements to generate Visa revenue while assisting Cybersource clients in their project delivery. The Implementation Analyst will work with internal and external project teams, technical and business contacts to achieve the project goals and will provide expert implementation support, payments consulting, and project management, understanding all points along the Service Lifecycle.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

 

Qualifications

What you will need:

A minimum of 5 or more years of relevant experience with a bachelor’s degree in computer science, information technology or equivalent work experience in technical implementation within software or financial servicesDemonstrated technical implementation support and Project Management experienceStrong relationship management skills and experience and an ability to plan strategicallyAbility to skilfully prioritize and manage concurrent projects and issuesExperience in working with cross-functional or cross-departmental and virtual teams, managing business and technical relationshipsSelf-starter with strong organization and resolution management skillsMust work well as a part of a teamProven strong complex problem-solving capabilitiesCompetency in a technical skillset, such as Programming language, coding, webserver, Scripting, REST API

What will also help:

PRINCE2, PMP or similar project management certificationPayment industry experienceCustomer support experienceCard-not-present and risk mitigation methodology experience is strongly preferredInternational banking knowledge, gained from merchant work experienceShould be experienced with working in matrixed organisationsExpert understanding of Cybersource products and servicesExpert coding or technical architecture experience

Projects you will be a part of:

This is an incredibly exciting time to join the Cybersource Client Services team. You will be operating in a fast paced, unstructured setting to contribute establishing a new business line. You will work with strategically important clients of Visa to deploy and operationalize new use cases by collaborating with a high performing team.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.